Relationship Manager
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Key skills for this role
About the Role
Rakbank seeks a Mandarin-speaking Relationship Manager to manage and grow a portfolio of business liability customers in Abu Dhabi. The role involves identifying and booking new liability accounts, cross-selling, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Identify, market and book new liability/transaction business accounts and ensure robust portfolio growth
- Work closely with other units to maximize cross sell opportunities
- Meet financial targets
- Ensure clients conform to the Bank’s compliance criteria
- Manage and grow a portfolio of Business Liability customers through low cost transactional money
- Handle service requirements of clients and coordinate with service/back office teams
Requirements
- Mandarin Speaking required
- Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job
- In depth knowledge of target market and their requirements
- HNWI Relationship Management skills and good working knowledge of RAKBANK products
Full Job Posting
Job Description
- What you will do: Functional Responsibilities
Functional Responsibilities
- To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.
- To work closely with other units in order to maximize cross sell opportunities.
- To meet the financial targets.
- To ensure that clients conform to the Bank’s compliance criteria.
- To ensure that processes/controls are adhered as per the Bank’s guidelines.
Core Responsibilities
- Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.
- Grow the business by adding new business customers.
Problem Solving and Complexity
- Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams.
- Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT.
Interaction
- Ensure that coordination with peers and support staff is effective.
- To comply with both internal and regulatory requirements while on boarding clients.
- To provide and translate market feedback into product development and formulate innovative customer offerings.
Who Are We Looking For?
- Mandarin Speaking required
- Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job.
- In depth knowledge of target market and their requirement in order to assist and guide team to acquire and maintain quality and profitable relationships.
- HNWI Relationship Management skills and good working knowledge of RAKBANK products
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