Customer Service Officer - Insurance Commercial Lines

Overview

Customer Service Officer - Insurance Commercial Lines

Job Purpose

Requirements

• Perform the day-to-day operations of Customer Services team, under the supervision of the Assistant Manager – Commercial Lines, to ensure that work processes are implemented as designed and comply with established standards and procedures.
• Ensure that work processes are implemented as designed and comply with established standards and procedures.
• Participate in team meetings and contribute ideas for continuous improvement.
• Receive, evaluate submissions on new and renewal business within authority
• Ensure consistent, accurate and high quality customer service for all types of transactions for all the services.
• Deliver the service according to predefined SLAs
• Monitor inflow and outflow of business requests and ensure they are handled according to company quality standards.
• Key-in information and complete the new business transactions.
• Adjust information and complete the endorsement transactions.
• Complete the transaction referred from Branch’s front desk.
• Respond to customer requirements in the appropriate timescales, in order to meet customer expectations.
• Receive customer complaints and resolve them in a timely manner to the satisfaction of the customer or provide a reasonable and acceptable explanation based on company policy.
• Escalate matters to the Supervisor if necessary.

Requirements

• 0 to 2 years of customer service experience in GCC countries with good knowledge of insurance procedures.
• University graduate
• Knowledge of concepts of customer service/ Operations
• Knowledge of intermediate level skill in Excel and well familiar with Pivot reports and data cleansing and transformation tools such as , vlookup , sumifs in excel.
• Functional knowledge of other Microsoft Office packages word and powerpoint.
• Organizational skills
• Excellent verbal and written communication skills
• Sound knowledge and experience in technical aspects related tom Insurance policies and/or Operations