Customer Service Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
**Role : Customer Service Manager** **Location :** Abu Dhabi **Role Purpose:** Deliver Excellent customer service in accordance with agreed standards **Key Accountabilities of the role** * Responsible to close customer complaints and ensure that customer is satisfied with the service provided * Respond to customer service issues in a timely manner * Leading a team of customer service officers to handle
Key Skills for This Role
Full Job Posting
Role Purpose
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities Of The Role
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Respond to customer service issues in a timely manner
- Leading a team of customer service officers to handle customer complaints, retention of customers
- Responsible for training the customer service agents on guidelines, procedures and service delivery
- Ensure TAT is adhered to and where possible exceed customer expectations including response time
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support to the customer service agent
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
- Retain customers in line with the pricing matrix
- Specialist Skills / Technical Knowledge Required for this role:
- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Excellent problem solving skills
- Excellent communication skills
- Excellent negotiation skills
- Ad-hoc problem handling
- Very good training skills
- 2 years experience
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ADIB - Abu Dhabi Islamic Bank
Relationship Manager- Business Liabilities & Cash Management
Abu Dhabi, UAE
ADIB seeks a Relationship Manager to drive growth in liabilities, FX, and fees for elite business clients. The role involves portfolio management, cross-selling, risk monitoring, and client relationship management in Abu
Universal Banker
Dubai, UAE
ADIB - Abu Dhabi Islamic Bank is hiring a Universal Banker for its Dubai branch. The role combines helpdesk and customer relationship duties, providing service to walk-in customers and identifying their needs. This posit
Operations Officer - Offshore Governance
Dubai, UAE
ADIB seeks an Operations Officer to establish and maintain governance frameworks for outsourced offshore operations. The role involves monitoring vendor KPIs, leading performance reviews, and ensuring compliance with reg
Universal Banker
Dubai, UAE
ADIB - Abu Dhabi Islamic Bank seeks a Universal Banker for its Dubai Mall Branch to provide exceptional customer service and identify customer needs. The role combines helpdesk and customer relationship duties, including
Relationship Manager
Abu Dhabi, UAE
ADIB seeks a Relationship Manager to manage elite client relationships, drive growth in liabilities, FX, and fees, and ensure compliance with UAE central bank policies. The role requires 4+ years of banking experience, a
Product Manager
Abu Dhabi, UAE
ADIB - Abu Dhabi Islamic Bank is looking for a Product Manager to manage and develop liability products and grow the retail liabilities portfolio in Abu Dhabi. The role involves designing campaigns, monitoring product pe
Strategy Manager
Abu Dhabi, UAE
ADIB - Abu Dhabi Islamic Bank seeks a Strategy Manager to support the Head of Strategy with analysis, report preparation, and market research. The role involves conducting market research, preparing reports, analyzing bu
Head of Access Management Control
Abu Dhabi, UAE
ADIB is seeking a Head of Access Management Control to lead, govern, and continuously enhance the Access Management Control framework across the bank. The role involves driving robust Identity Access Management (IDAM) pr
Relationship Manager- Business Liabilities & Cash Management
Abu Dhabi, UAE
Universal Banker
Dubai, UAE
Operations Officer - Offshore Governance
Dubai, UAE
Universal Banker
Dubai, UAE
Relationship Manager
Abu Dhabi, UAE
Product Manager
Abu Dhabi, UAE
Strategy Manager
Abu Dhabi, UAE
Head of Access Management Control
Abu Dhabi, UAE