Customer Service Lead (Arabic Speaker)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Nathan & Nathan is seeking a Customer Satisfaction Executive/Lead to enhance customer experience by analyzing feedback, monitoring satisfaction levels, and driving service improvement initiatives.
Key Skills for This Role
Responsibilities
- Provide measurable processes and standards to collect customer feedback and data to assist in developing and implementing customer experience strategies
- Provide regular feedback and 121s to team members using live case studies encouraging consistent and positive customer interactions
- Assist with annual strategy reviews for attaining high customer satisfaction and improving the organization’s relationship with customers
- Lead initiatives from a customer service standpoint to improve the customer journey
- Provide guidance and mentorship to direct reports as per company policies and SOPs
- Evaluate and analyze performance of direct reports to determine key indicators and conduct regular 121s
- Develop and maintain relationships with customers with a focus on ensuring their satisfaction with service levels
- Lead initiatives to increase customer outreach and report on customer satisfaction against key metrics
- Develop a strong network of contacts across different departments to resolve customer problems
- Perform account management activities, such as monitoring business levels, problem resolution
- Regularly interact with Commercial, Technical and Operations teams to identify customer pain points
- Act as the link between operations teams and customers, facilitating timely and successful resolution of all customer issues
Requirements
- Bachelor's degree in Business Administration or relevant field
- 5+ years of customer service experience
- Experience in customer relationship management
- Experience in data collection, analysis, and reporting
- Experience identifying and mitigating risks
- Experience communicating across various corporate levels
- Experience working across multiple functions
- Experience working with diverse cultural backgrounds
- English – Fluent
- Arabic – Working Knowledge
- Team leadership experience is a plus
Full Job Posting
Job Purpose
- The Customer Satisfaction Executive/Lead is responsible for enhancing customer experience by analyzing feedback, monitoring satisfaction levels, driving service improvement initiatives, and supporting customer service teams to deliver exceptional customer experiences across all touchpoints.
Main Tasks and Responsibilities
- Provides measurable processes and standards to collect customer feedback and data to assist in developing and implementing customer experience strategies.
- Providing regular feedback and 121s to team members using live case studies encouraging consistent and positive customer interactions.
- Assist with annual strategy reviews for attaining high customer satisfaction and improving the organization’s relationship with customers.
- Lead initiatives from a customer service standpoint to improve the customer journey.
- Provide guidance and mentorship to direct reports as per company policies and SOPs.
- Evaluate and analyze performance of direct reports to determine key indicators and conduct regular 121s.
- Develop and maintain relationships with customers with a focus on ensuring their satisfaction with service levels.
- Lead initiatives to increase customer outreach and report on customer satisfaction against key metrics.
- Develop a strong network of contacts across different departments to resolve customer problems.
- Perform account management activities, such as monitoring business levels, problem resolution.
- Regularly interact with Commercial, Technical and Operations teams to identify customer pain points.
- Act as the link between operations teams and customers, facilitating timely and successful resolution of all customer issues.
Education Requirements
- Bachelor’s degree in Business Administration or relevant field (Required).
- Relevant certifications (Preferred).
Language Requirements
- English – Fluent (Required).
- Arabic – Working Knowledge (Preferred).
Experience, Knowledge and Skills
- 5+ years of customer service experience.
- Experience in customer relationship management.
- Experience in data collection, analysis, and reporting.
- Experience in identifying and mitigating risks.
- Experience communicating across various corporate levels.
- Experience working across multiple functions.
- Experience working with diverse cultural backgrounds.
- Team leadership experience is a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nathan & Nathan
Senior Research Development Specialist (Emirati)
Abu Dhabi Emirate, UAE
Lead R&D initiatives in infrastructure and construction, managing multi-stakeholder projects and emerging technology assessments. Requires 7+ years experience, engineering degree, and expertise in BIM, IoT, drones, robot
Temporary Driver
Dubai, UAE
Nathan & Nathan is hiring a Temporary Driver for a short-term project in Dubai from July 21 to August 13. Candidates must have a valid UAE driving license, own visa, and good knowledge of Dubai roads. Prior UAE driving e
Human Resources Analytics Specialist (Temp)
Dubai, UAE
Nathan & Nathan seeks a temporary HR Analytics Specialist for a 3-month project to gather, review, and consolidate employee data into a structured database. Requires 1-3 years of HR analytics experience, advanced Excel s
Sales Manager (Printer/Scanner/MPS/MFP)
Dubai, UAE
A UAE-based business group seeks a result-driven Sales Manager to lead its trading division, driving growth across digital printing, production solutions, IT peripherals, and business services. The role requires 8-10 yea
Cyber Security Specialist (UAE National)
Abu Dhabi Emirate, UAE
A government organization in Abu Dhabi seeks a Cybersecurity Specialist with 5+ years of experience to implement and manage security controls, monitor threats, and ensure compliance. The role requires a Bachelor's in Cyb
Key Account Manager - Building Materials
Dubai, UAE
Nathan & Nathan seeks a commercially aggressive Key Account Manager for a B2B industrial marketplace in Dubai. The role involves revenue generation, key account development, and field sales execution across sanitaryware,
Senior Financial Analyst
Dubai, UAE
A leading diversified business group in Dubai is hiring a Senior FP&A professional to lead budgeting, forecasting, financial modeling, and investment analysis. The role requires strong experience in financial planning, i
Contract Specialist (UAE National)
Abu Dhabi Emirate, UAE
Nathan & Nathan is seeking an experienced Contracts Officer for a leading organization in Abu Dhabi. The role involves executing RFP and contract administration, commercial evaluation, and supplier management. Candidates
Senior Research Development Specialist (Emirati)
Abu Dhabi Emirate, UAE
Temporary Driver
Dubai, UAE
Human Resources Analytics Specialist (Temp)
Dubai, UAE
Sales Manager (Printer/Scanner/MPS/MFP)
Dubai, UAE
Cyber Security Specialist (UAE National)
Abu Dhabi Emirate, UAE
Key Account Manager - Building Materials
Dubai, UAE
Senior Financial Analyst
Dubai, UAE
Contract Specialist (UAE National)
Abu Dhabi Emirate, UAE