Customer Service Executive - FX, CFD
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A financial services firm in Dubai seeks a Customer Service Executive to support clients with day-to-day queries, platform access, and coordination with internal teams. The role requires strong communication skills in Arabic and English and an interest in financial markets.
Key Skills for This Role
Responsibilities
- Respond to client queries in a clear and professional manner
- Assist clients with platform access and general usage
- Follow up on open requests and ensure timely handling
- Coordinate with internal teams such as Compliance and Sales when needed
- Guide clients to the appropriate team or entity for account related matters
- Maintain accurate and up to date client records
- Escalate complex or sensitive issues when required
- Support improvements in overall client service
Requirements
- Bachelor’s degree in Business, Finance, or a related field
- Previous experience in customer service is preferred
- Strong communication skills in Arabic and English
- Ability to work under pressure and manage multiple tasks
- Good attention to detail and problem solving skills
- Interest in financial markets is an advantage
- Familiarity with CRM systems is a plus
Full Job Posting
About the role
- We are looking for a motivated and reliable Customer Service Executive to join our team in Dubai.
- In this role, you will support clients with their day to day queries and help ensure a smooth overall experience.
- This role suits someone who is organized, responsive, and comfortable working in a fast paced environment.
Key Responsibilities
- Respond to client queries in a clear and professional manner.
- Assist clients with platform access and general usage.
- Follow up on open requests and ensure timely handling.
- Coordinate with internal teams such as Compliance and Sales when needed.
- Guide clients to the appropriate team or entity for account related matters.
- Maintain accurate and up to date client records.
- Escalate complex or sensitive issues when required.
- Support improvements in overall client service.
Requirements
- Bachelor’s degree in Business, Finance, or a related field.
- Previous experience in customer service is preferred.
- Strong communication skills in Arabic and English.
- Ability to work under pressure and manage multiple tasks.
- Good attention to detail and problem solving skills.
- Interest in financial markets is an advantage.
- Familiarity with CRM systems is a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential Careers
Corporate Travel Coordinator - Business Travel
Dubai, UAE
A confidential company seeks a Corporate Travel Coordinator to manage business travel arrangements for employees and executives. The role involves booking flights, hotels, visas, and ground transportation while ensuring
Marketing Manager
Dubai, UAE
Confidential Careers seeks a Marketing Manager to drive marketing strategy and brand visibility across multiple channels. The role involves developing annual marketing plans, executing integrated campaigns, managing soci
Sales Director
Jeddah, KSA
The Sales Director leads the company's commercial sales strategy across Modern Trade, General Trade, and International Sales channels. This role owns national and export revenue, market share, and profitability targets,
Event Planner
Abu Dhabi Emirate, UAE
A confidential company seeks a Protocol & Events Planner to coordinate official events, VIP visits, and protocol engagements. The role involves end-to-end event planning, stakeholder coordination, and logistics managemen
Director of Sales – Corporate & Partnerships
Dubai, UAE
A leading luxury hotel in Dubai seeks an experienced Cluster Director of Sales to drive corporate and partnership sales across a portfolio of properties. The role involves developing sales strategy, leading a team, and a
Administrative Assistant
Abu Dhabi Emirate, UAE
Confidential Careers is seeking an Administrative Assistant to provide effective administrative and procurement support in Abu Dhabi. The role involves coordinating daily office activities, maintaining records, and suppo
Sales Team Lead - Foodservice
Abu Dhabi, UAE
A confidential company is seeking a Sales Team Lead for Foodservice in Abu Dhabi to lead and develop a sales team, achieve targets, and expand market share within the Horeca channel. Requires 4-6 years of foodservice exp
Timekeeper - Immediate joiner only
Dubai, UAE
A construction project in Dubai is seeking a Timekeeper to maintain accurate attendance and manpower records. Responsibilities include recording daily attendance, preparing timesheets, verifying overtime, and supporting
Corporate Travel Coordinator - Business Travel
Dubai, UAE
Marketing Manager
Dubai, UAE
Sales Director
Jeddah, KSA
Event Planner
Abu Dhabi Emirate, UAE
Director of Sales – Corporate & Partnerships
Dubai, UAE
Administrative Assistant
Abu Dhabi Emirate, UAE
Sales Team Lead - Foodservice
Abu Dhabi, UAE
Timekeeper - Immediate joiner only
Dubai, UAE