Customer Service Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Customer Service Executives at our fitness facilities across Doha are responsible for delivering exceptional customer service and ensuring a positive experience for all members and visitors.
Key Skills for This Role
Full Job Posting
Overview
Customer Service Executives at our fitness facilities across Doha are responsible for delivering exceptional customer service and ensuring a positive experience for all members and visitors.
As the first point of contact at our gyms and swimming academies, they help create a welcoming environment, encourage participation in programs and activities, and maintain accurate member records.
Key Responsibilities
- Welcome and assist members, parents, and visitors in a friendly and professional manner.
- Manage daily check-ins, class bookings, swimming session registrations, and membership inquiries efficiently.
- Monitor attendance for gym classes and swimming sessions to ensure capacity and safety regulations are followed.
- Support coaches and instructors by verifying member eligibility for specific fitness programs and swimming levels.
- Promote facility programs, memberships, training packages, swimming courses, and special events to members and guests.
- Build positive relationships with members by providing accurate information about schedules, services, and club facilities.
- Handle customer inquiries through phone calls, emails, and walk-ins while ensuring timely follow-up with members.
- Receive and report complaints, incidents, or safety concerns to the appropriate supervisor or department.
- Ensure members and guests comply with all health, safety, and facility regulations.
- Maintain basic knowledge of gym and pool equipment, report maintenance issues, and coordinate with relevant teams when required.
- Regularly check and replenish first aid kits, operational supplies, and reception materials.
- Keep the reception and waiting areas clean, organized, and professional at all times.
- Assist in coordinating with fitness trainers, swimming coaches, and other departments to ensure smooth daily operations.
- Resolve customer concerns promptly whenever possible and escalate unresolved issues appropriately.
- Maintain confidentiality and professionalism when handling member records and personal information.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at One Imperium
Female Facility Security Officer
Doha, QAT
MTM Group seeks a Female Facility Security Officer to ensure safety and security at luxury fitness facilities in Doha. Requires 2-4 years of security experience, a high school diploma, and strong customer service skills.
HR & Admin Assistant
Doha, QAT
We are seeking a highly organized HR & Admin Assistant to support the Human Resources department with onboarding, employee records management, and administrative operations. The ideal candidate has 1-3 years of HR or adm
General Accountant
Doha, QAT
One Imperium seeks a detail-oriented Accountant with strong accounting experience in Qatar. Responsibilities include managing daily accounting operations, reconciliations, and supporting audits. Must have knowledge of lo
Barista
Doha, QAT
One Imperium seeks an experienced Executive Office Barista to deliver premium coffee and hospitality services to executives and VIP guests in a luxury corporate environment. The role requires at least 2 years of barista
Male Driver
Doha, QAT
One Imperium seeks a reliable Male Driver to provide safe and professional transportation for the Chairman. The role requires a live-in arrangement, fluency in Tagalog, and experience driving luxury vehicles.
Talent Acquisition Specialist
Doha, QAT
One Imperium seeks a Talent Acquisition Specialist to manage end-to-end recruitment across multiple industries and international markets. Responsibilities include sourcing, screening, interviewing, and building talent pi
Launch Manager
Doha, QAT
One Imperium seeks an entrepreneurial Business Development & Operations Manager to launch and grow the ARCAN premium coffee brand in Qatar. The role involves B2B sales, supplier management, import compliance, and operati
Talent Acquisition Manager – Holding Group (EMEA & GCC)
Doha, QAT
A holding group expanding across multiple markets seeks a Talent Acquisition Manager to lead end-to-end recruitment operations across all companies. The role involves developing recruitment strategies, managing teams, an
Female Facility Security Officer
Doha, QAT
HR & Admin Assistant
Doha, QAT
General Accountant
Doha, QAT
Barista
Doha, QAT
Male Driver
Doha, QAT
Talent Acquisition Specialist
Doha, QAT
Launch Manager
Doha, QAT
Talent Acquisition Manager – Holding Group (EMEA & GCC)
Doha, QAT