Customer Service Coordinator(Logistics)
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Key skills for this role
About the Role
JAMS HR Solutions seeks a Customer Service Coordinator for a logistics role in Dubai. The role involves managing bookings, documentation, customer inquiries, and coordinating with internal teams.
Key Skills for This Role
Responsibilities
- Conduct daily follow ups with customers and circulate Cargo Booking Forecasts (CBF)
- Coordinate and process customer bookings for company services and third party carriers
- Verify customer details and issue Voyage No Objection Certificates
- Prepare and issue arrival notices to import customers prior to vessel arrivals
- Respond promptly to customer inquiries and provide professional support
- Handle customer rate requests and prepare accurate quotations
- Maintain regular communication with customers, agents, and service providers
- Update booking details and vessel schedules in internal enterprise systems
- Coordinate with internal departments and external agents for seamless operations
- Maintain accurate customer and shipment records
- Identify inactive customers and implement initiatives to regain business
- Track weekly and monthly customer loading volumes and performance trends
Requirements
- Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain, or Maritime Studies
- Minimum 2–3 years of experience in Customer Service
- Experience in Shipping, Logistics, Freight Forwarding, or Maritime industry is preferred
- Strong understanding of the Middle East shipping and logistics market
- Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
Full Job Posting
Role Overview
- Position: Customer Services Coordinator
- Location: Dubai, UAE
- Reporting To: Assistant Manager – Customer Service
- Employment Type: Full Time
Key Responsibilities
- Conduct daily follow ups with customers and circulate Cargo Booking Forecasts (CBF).
- Coordinate and process customer bookings for company services and third party carriers.
- Verify customer details and issue Voyage No Objection Certificates.
- Prepare and issue arrival notices to import customers prior to vessel arrivals.
- Respond promptly to customer inquiries and provide professional support.
- Handle customer rate requests and prepare accurate quotations.
- Maintain regular communication with customers, agents, and service providers.
- Ensure timely updates regarding vessel schedules, bookings, and service changes.
- Update booking details and vessel schedules in internal enterprise systems.
- Coordinate with internal departments and external agents for seamless operations.
- Maintain accurate customer and shipment records.
- Identify inactive customers and implement initiatives to regain business.
Qualifications & Experience
- Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain, or Maritime Studies.
- Minimum 2–3 years of experience in Customer Service.
- Shipping, Logistics, Freight Forwarding, or Maritime industry is preferred.
- Strong understanding of the Middle East shipping and logistics market.
- Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
- Experience with standard industry shipping and logistics ERP software is an advantage.
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