Customer Service Coordinator (Export & Logistics)
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Key skills for this role
About the Role
Overview & Responsibilities We are seeking a highly organized and proactive Customer Service Coordinator (Export & Logistics) to plan, coordinate, and execute the efficient inte.
Key Skills for This Role
Responsibilities
- Partner with Service Parts Customer Service Representatives to review all export order requirements for completeness and accuracy.
- Obtain precise export shipping instructions and necessary documentation from international customers.
- Coordinate shipment information between customers, freight forwarders, and shipping carriers.
- Supply shipping papers and documents required to complete shipments and render invoices in compliance with export regulations.
- Plan and schedule daily export customer shipping requirements, routing shipments via the most economical mode.
- Coordinate with freight forwarders, obtain competitive freight quotations, and verify goods are properly insured.
- Monitor transit of each shipment to ensure delivery schedules are met and maintain knowledge of international export regulations.
- Prepare hazardous material shipping documentation as required.
- Interpret Letter of Credit documents and complete necessary banking documentation to ensure payment.
Requirements
- Proven experience in international shipping, handling export shipping functions, and managing specialized export documentation.
- Direct experience working closely with freight forwarders, shipping carriers, and managing international shipping requirements (including Letters of Credit).
- Strong computer skills and professional software proficiency in Microsoft Office.
- Exceptional written and oral communication skills, with the ability to convey complex logistical data clearly to diverse stakeholders.
Full Job Posting
Overview & Responsibilities
- We are seeking a highly organized and proactive Customer Service Coordinator (Export & Logistics) to plan, coordinate, and execute the efficient international traffic movement of finished goods sold to overseas customers.
- Serving as a critical link between international clients, internal teams, and global carriers, you will ensure all shipments meet scheduled requirements, compliance regulations, and cost standards.
- This role is also responsible for planning and coordinating the daily activities of our Service Parts export shipping operations.
Key Responsibilities
- Customer & Order Coordination: Partner with Service Parts Customer Service Representatives to review export order requirements.
- Client Liaison: Obtain precise export shipping instructions and documentation from international customers.
- Logistics Communications: Coordinate shipment information between customers, freight forwarders, and carriers.
- Invoicing Support: Supply shipping papers and documents to complete shipments and render invoices in compliance with export regulations.
- Scheduling & Routing: Plan and schedule daily export customer shipping requirements, routing via most economical mode.
- Forwarder & Carrier Management: Coordinate with freight forwarders, obtain competitive quotations, and verify insurance.
- Tracking & Compliance: Monitor transit and maintain knowledge of international export regulations.
- Hazmat Documentation: Prepare hazardous material shipping documentation as required.
- Financial Compliance: Interpret Letter of Credit documents and complete banking documentation for payment.
- Internal Alignment: Work with transportation clerk to ensure shipping methods meet customer PO requirements.
Qualifications
- Proven experience in international shipping, export documentation, and handling export functions.
- Direct experience with freight forwarders, shipping carriers, and Letters of Credit.
- Strong computer skills and proficiency in Microsoft Office.
- Exceptional written and oral communication skills.
Working Conditions
- This role is based on site, requiring regular time spent in a warehouse environment.
- Personal Protective Equipment (PPE) may be required in designated warehouse areas.
- Occasional overtime or weekend work may be required.
Base Location & Work Schedule
- This is a full time permanent position based in KEZAD Free Zone in Abu Dhabi.
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