Customer Project Manager
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Key skills for this role
About the Role
Overview & Responsibilities To ensure total alignment with client operational needs, EEE will assign a dedicated Customer Project Managers (CPM) to work closely with the Client.
Key Skills for This Role
Responsibilities
- Coordinate administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry to final billing and collection
- Manage multidisciplinary projects involving multiple EEE departments and product lines, as well as non EEE products
- Provide onsite project management for installation, commissioning, overhaul, rerate/modifications, and troubleshooting of EEE and other OEM equipment
- Act as core liaison across internal departments, client divisions, and third party compliance bodies
- Support service sales operations when selling major field projects; technically support Sales teams during proposal presentations
- Compile cost data for project man hours, materials, and equipment required for implementation
- Plan jobs by scheduling and mobilizing personnel, tools, equipment, subcontractors, and goods
- Lead and coordinate EEE field activities at Client sites; manage onsite projects directly or support execution as an engineer
- Support Client with turnaround and maintenance planning; coordinate EEE bids for turnaround projects
- Perform planning, technical detailing, and create work method statements to establish work requirements
- Monitor project progress against contractual milestones to execute invoicing on progress payment orders
- Conduct detailed on site surveys and monitor equipment performance to share data driven insights on reliability improvements
Requirements
- Deep engineering knowledge to direct projects from inception to commissioning
- Experience in managing multidisciplinary projects involving multiple departments and product lines
- Ability to coordinate administrative, contractual, technical, and commercial aspects of field service and repair projects
- Strong stakeholder management and communication skills
- Experience in turnaround project management and field support
Full Job Posting
Overview & Responsibilities
- To ensure total alignment with client operational needs, EEE will assign a dedicated Customer Project Managers (CPM) to work closely with the Client.
- This role provides continuous support, improved communication, and proactive project management directly at Client sites and headquarters.
- When not deployed on field assignments, the primary location will be at the Client office in Al Jubail, with expectations for regular, scheduled site visits to all Client end users and affiliate sites where the EEE fleet is installed.
Key Responsibilities
- Coordinate the administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry to final billing and collection.
- Manage multidisciplinary projects involving multiple EEE departments and product lines, as well as non EEE products.
- On major projects, directly supervise and provide onsite project management for installation, commissioning, overhaul, rerate/modifications, and troubleshooting of EEE and other OEM equipment.
- Act as the core liaison across internal departments, client divisions, and third party compliance bodies.
- Support service sales operations when selling major field projects; technically support Sales teams and representatives during proposal presentations.
- Compile cost data for project man hours, materials, and equipment required for implementation.
- Plan jobs by scheduling and mobilizing personnel, tools, equipment, subcontractors, and goods.
- Lead and coordinate EEE field activities at Client sites; manage onsite projects directly or actively support execution as an engineer.
- Support the Client with turnaround and maintenance planning; coordinate EEE bids for turnaround projects.
- Perform planning, technical detailing, and create work method statements to establish work requirements.
- Monitor project progress against contractual milestones to execute invoicing on progress payment orders.
- Conduct detailed on site surveys and monitor equipment performance to share data driven insights on reliability improvements.
Equipment Condition, Lifecycle Support & Technical Diagnostics
- Conduct detailed on site surveys and monitor equipment performance to share data driven insights on reliability improvements.
- Assist with equipment troubleshooting, failure analysis, Root Cause Analysis (RCA), and define preventative and corrective actions.
- Provide professional recommendations on maintenance, repair, spare parts strategies, modifications, and upgrades.
Quality, Safety, Compliance & Risk Management
- Perform all daily work in strict alignment with company guidelines as defined by the Quality and HSE management systems.
- Prepare necessary project risk assessments, safety documentation, and specialized rigging studies.
- Take an active, leading role in ensuring all work is executed safely to prevent injury to personnel or damage to equipment.
- Establish quality and documentation requirements for projects; initiate immediate action to prevent nonconformity.
- Perform advanced planning to avoid field delays and protect profit margins.
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