Customer Service Administrator (UAE Nationals Only)
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Key skills for this role
About the Role
KONE seeks a UAE National Customer Service Administrator to support service and maintenance operations. Requires a diploma or bachelor's degree, administrative experience, and proficiency in Arabic and English.
Key Skills for This Role
Responsibilities
- Provide administrative support to Service Sales and Maintenance teams
- Prepare and process customer contracts, renewals, and service related documentation
- Coordinate customer requests and ensure timely follow up and resolution
- Support maintenance planning, technician scheduling, and service operations
- Assist with inspections, reporting, customer portals, and tender documentation
- Maintain accurate records and ensure high quality data management across systems
Requirements
- UAE National (Family Book holder)
- Diploma or bachelor’s degree in business administration or a related field
- Previous experience in administration, customer service, or coordination roles is an advantage
- Strong organizational and time management skills
- Excellent communication skills in Arabic and English
- Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
Full Job Posting
Overview
- Join KONE, a Top Employer in the UAE, and build your career with a global leader in people flow solutions. We are looking for a motivated and detail oriented UAE National to join our Customer Service team and play a key role in supporting our service and maintenance operations.
What You'll Do
- Provide administrative support to Service Sales and Maintenance teams.
- Prepare and process customer contracts, renewals, and service related documentation.
- Coordinate customer requests and ensure timely follow up and resolution.
- Support maintenance planning, technician scheduling, and service operations.
- Assist with inspections, reporting, customer portals, and tender documentation.
- Maintain accurate records and ensure high quality data management across systems.
What We're Looking For
- UAE National (Family Book holder).
- Diploma or bachelor’s degree in business administration or a related field.
- Previous experience in administration, customer service, or coordination roles is an advantage.
- Strong organizational and time management skills.
- Excellent communication skills in Arabic and English.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
- Experience with SAP, CRM, or ERP systems is beneficial.
Why Join KONE?
- Certified Top Employer in the UAE.
- Structured training and career development opportunities.
- Inclusive and supportive work environment.
- Opportunity to grow with a global industry leader.
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