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Customer Service Administrator
JAM Event Services
Dubai, UAE
Contract
Entry
Onsite
AED 5,000/month
Discovered 4 weeks ago
Microsoft OfficeERP systemsCRM systemsCustomer ServiceOrder ProcessingEnglish
Free
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Role Overview
Your client is one of the region's leading alcoholic beverage distributors, supplying a premium portfolio of international wines, spirits, and beers to the hospitality, retail, and trade sectors across the UAE.
Key Skills for This Role
Microsoft OfficeERP systemsCRM systemsCustomer ServiceOrder ProcessingEnglish
Full Job Posting
About the Company
Your client is one of the region's leading alcoholic beverage distributors, supplying a premium portfolio of international wines, spirits, and beers to the hospitality, retail, and trade sectors across the UAE.
About the Role
We are looking for two Customer Service Administrators to support business operations during a major system transition and warehouse migration. The successful candidates will play a key role in maintaining excellent customer service, ensuring smooth order processing, and supporting business continui
Key Responsibilities
- Manage customer enquiries via phone, email, and support tickets
- Respond promptly to customer requests while maintaining agreed service levels
- Process customer orders accurately within ERP systems
- Support the On-Trade team with daily operational and administrative activities
- Coordinate with internal departments to ensure timely order fulfillment
- Resolve customer issues and follow up until closure
- Maintain accurate customer records and documentation
- Support business continuity during warehouse migration and system implementation
- Perform general administrative duties as required
Requirements
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