Customer Service & Admin Assistant SA

Role Overview

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups.
• Coordinate information between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, onboarding, projects, and operational activities.

Required Skills

• Excellent verbal and written communication, customer service, and interpersonal skills.
• Strong attention to detail, organization, time management, and follow-up abilities.
• Strong problem-solving and active listening skills.
• Ability to manage multiple customer and administrative tasks simultaneously.
• Proficiency with Google Workspace or Microsoft Office.
• Comfort using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to work independently, take initiative, and communicate professionally.
• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• English proficiency when supporting English-speaking customers, clients, or teams.

Application Note

• Applying creates a Simera Professional Key to help connect candidates with employers.