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Customer Service & Admin Assistant AE
Core Code io
Remote, UAE
Full-time
Entry
Remote
Discovered 1 weeks ago
Customer serviceAdministrative supportCustomer inquiry and complaint handlingCRM systemsGoogle WorkspaceMicrosoft Office
Free
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Customer serviceAdministrative supportCustomer inquiry and complaint handling
Role Overview
Provide customer support while assisting with daily administrative and operational tasks.
Manage inquiries, records, schedules, and internal coordination to support a positive customer experience.
Key Skills for This Role
Customer serviceAdministrative supportCustomer inquiry and complaint handlingCRM systemsGoogle WorkspaceMicrosoft Office
Full Job Posting
Role overview
Provide customer support while assisting with daily administrative and operational tasks.
Manage inquiries, records, schedules, and internal coordination to support a positive customer experience.
Responsibilities
- Respond to customer inquiries through email, phone, chat, and other channels.
- Provide accurate solutions and handle requests, complaints, and follow-ups professionally.
- Escalate complex customer issues when necessary.
- Maintain records of customer interactions, requests, and resolutions.
- Manage calendars, appointments, meetings, and scheduling requests.
- Organize digital files, documents, records, and databases.
- Perform data entry and update customer and administrative information.
- Prepare reports, spreadsheets, documents, and presentations.
- Monitor deadlines and coordinate requests between customers, teams, and external contacts.
- Assist with invoices, expenses, orders, onboarding, and operational activities.
- Identify recurring issues and communicate them to appropriate teams.
- Maintain confidentiality of customer, employee, and company information.
Required skills
- Excellent verbal and written communication skills.
- Strong customer service, interpersonal, active listening, and problem-solving skills.
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