Customer Service Account Management Consultant
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Key skills for this role
About the Role
Oracle seeks a Customer Service Account Management Consultant to develop and manage the Oracle Support relationship with designated accounts. You will maximize customer use of Support Services and drive satisfaction.
Key Skills for This Role
Responsibilities
- Develop and manage the Oracle Support relationship with designated large accounts or a small number of medium accounts
- Maximize customers' use of Support Services
- Drive high degree of satisfaction and referenceability
- Protect and enhance Support revenue streams
Requirements
- Experience in account management or customer service
- Ability to manage relationships with large accounts
- Knowledge of support services and customer satisfaction drivers
Full Job Posting
Job Description
- Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement.
- Maximizes the customers use of Support Services, drives high degree of satisfaction and referenceability, and protects and enhances Support revenue streams.
- Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care.
- Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
- True innovation starts when everyone is empowered to contribute.
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