Customer Service Account Management Consultant 4-Support
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Key skills for this role
About the Role
Oracle is hiring a Customer Service Account Management Consultant to manage support relationships with large accounts. The role involves contract management, customer satisfaction, and support revenue protection.
Key Skills for This Role
Responsibilities
- Develop and manage the Oracle Support relationship with designated large accounts
- Maximize customers' use of Support Services and drive high satisfaction and referenceability
- Protect and enhance Support revenue streams
- Manage contracts and delivery engagements as defined by Oracle Service Support
- Advise accounts on effective use of Oracle support services and products
- Assist in renewal of Support contracts and contribute to pre sales activities
Requirements
- Career Level IC4 (senior individual contributor)
- Experience in managing support relationships with large accounts
- Ability to develop and maintain relationships with senior management
Full Job Posting
Job Description
- Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement. Maximizes the customers’ use of Support Services, drives high degree of satisfaction and referenceability, and protects and enhances Support revenue streams.
Responsibilities
- Main contact for Oracle customers. Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS).
- Develops and maintains relationships with senior management across lines of business and third parties.
- Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.
- Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
- Assures and improves the quality of the service, and maintains accurate account information.
- Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.
- Assists in the renewal of Support contracts, and contributes to pre sales activities.
Qualifications
- Career Level IC4
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