Customer Relationship Officer (UAE Nationals Only)
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Key skills for this role
About the Role
To comply with country regulations, we are looking for UAE talent to fill this role. Job Responsibility: Effectively identify and respond to Business Banking client needs. Ensure completion of client transaction in timely and quality manner.
Key Skills for This Role
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Overview
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility
- Effectively identify and respond to Business Banking client needs.
- Ensure completion of client transaction in timely and quality manner.
- Increase client satisfaction by providing high-quality service.
- Support the quality initiative by reducing transaction defeats and cycle time.
- Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
- Contacting client and getting missing documents.
- Execute relevant financial transaction for clients in line with service.
- Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
- Maximize the referral opportunities from client interactions.
- Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
- Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
- Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• High School And Bachelor Graduate
- At least 2 years of relevant experience in similar job
- What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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