Customer Relationship Officer - Priority Banking
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Key skills for this role
About the Role
Emirates Islamic is hiring a Customer Relationship Officer for Priority Banking to ensure closure of service requests within TAT, provide end-to-end customer service, and assist Relationship Managers with servicing queries and complaints.
Key Skills for This Role
Responsibilities
- Ensure closure of all service requests for tagged customers within defined TAT
- Provide end to end customer service to Priority Banking customers as per bank TATs
- Coordinate with relevant departments for processing within TATs
- Handle product and service related queries
- Ensure customers visiting Priority Centers are serviced on priority with their requests/complaints
- Inform customers of delays for their requests raised with the bank
- Assist Relationship Managers by taking ownership of all servicing requirements of customers under the RM's portfolio
- Address customer complaints and provide First Contact Resolution where possible
- Ensure end to end follow up till customer complaint is resolved and escalate when necessary
- Follow up with customer post complaint resolution ensuring customer experience
- Ensure closure of complaints within defined TAT for assigned customers
Requirements
- Experience in customer service or banking operations
- Ability to handle product and service related queries
- Strong coordination and follow up skills
Full Job Posting
Key Responsibilities
- Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)
- Provide end to end customer service to Priority Banking customers as per bank TATs
- Coordination with relevant departments for processing within TATs
- Handle Product & Service Related Queries
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Inform customers of delays, if any, for their requests raised with the bank.
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM's portfolio.
- Along with supporting processing customer applications/ system requests etc.
- Address customer complaints & provide First Contact Resolution where ever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow up with customer post complaint resolution ensuring customer experience
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