Customer Relationship Officer | Dubai
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Key skills for this role
About the Role
Emirates NBD is hiring a Customer Relationship Officer to provide excellent service to Priority Banking customers in Abu Dhabi. The role involves client satisfaction, account maintenance, and liaison with compliance.
Key Skills for This Role
Responsibilities
- Be accountable for client satisfaction and service quality levels at the branch
- Take full responsibility and ownership for Priority Banking customer service at the branch
- Validate and track TTs requests, FDs Requests and Account Maintenance requests in track BPM
- Check for completeness of documentation and tracking in track soft while performing Account opening and Credit card application
- Liaise with compliance and various other departments for following up and submission of documents or relevant matters
- Action and Review of CRM cases assigned to Priority Banking Centers
- Set and track sales account targets
Requirements
- University Degree in Business or Finance
- 1 2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
- Experience in Finacle, Fin One, MS Excel and MS Office
Full Job Posting
Job Overview
- As Customer Relationship Officer at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs.
- The objective is to improve customer profitability and loyalty to the bank through such service.
Key Responsibilities
- Be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
- Take full responsibility and ownership for Priority Banking customer service at the branch.
- Avoid any staff complaints from customers as it affects the overall segment performance.
- Validate and track TTs requests, FDs Requests and Account Maintenance requests in track BPM.
- Check for completeness of documentation and tracking in track soft while performing Account opening and Credit card application.
- Liaise with compliance and various other departments for following up and submission of documents or relevant matters.
- Action and Review of CRM cases assigned to Priority Banking Centers.
- Set and track sales account targets.
Skills and Experience
- University Degree in Business or Finance
- 1 2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
- Experience in Finacle, Fin One, MS Excel and MS office
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