Customer Relationship Officer
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Key skills for this role
About the Role
ADIB seeks a Customer Relationship Officer to manage deposit and finance account documentation, handle inquiries, sell and cross-sell banking products, and ensure quality service delivery at a Dubai branch.
Key Skills for This Role
Responsibilities
- Handle inquiries related to deposit accounts, opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions
- Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input data in the system
- Sell and cross sell ADIB's products and promote ADIB's image
- Manage subordinates, plan their training and appraisal
- Achieve monthly budget targets for branch sale of financial products
- Recommend workflow changes leading to process improvements to the branch manager at least once a year
- Provide support to CRM in preparing detailed responses to internal audit and ICD comments
- Comply with key operational controls as required in ADIB's policies & procedures
Requirements
- Broad knowledge of ADIB's Retail Banking financial products & services
- Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
- Good knowledge of UAE banking practices, regulations & risks
- Thorough knowledge of all Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
Full Job Posting
Role Purpose
- Managing products and service function to ensure delivery of quality service to customers, projecting warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Key Accountabilities
- Deposit account documentation: Handle inquiries, opening/closing, ensure proper forms, KYC, CB instructions.
- Finance account documentation: Handle inquiries, maintain files, prepare applications, obtain approvals, input data.
- Sales Management of service delivery: Sell and cross sell ADIB's products and promote ADIB's image.
- Staff Management and coordination: Manage subordinates, plan training and appraisal.
- Perform other tasks specified by Management.
Results Required
- Achieving Monthly Budget: Provide support to CRM to prepare comments for budget variance on achievement of branch sale of financial product targets.
- Continuous Improvement: Assist CRM to recommend workflow changes leading to process improvements to the branch manager at least once a year.
- Internal Audit & ICD Comments: Provide support to CRM in preparing detailed responses to internal audit and ICD comments.
- Compliance of policies & procedures: Comply and perform key operational controls as required in ADIB's policies & procedures.
Specialist Skills / Technical Knowledge Required
- Broad knowledge of ADIB's Retail Banking financial products & services.
- Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
- Good knowledge of UAE banking practices, regulations & risks.
- Thorough knowledge of all Regulations issued by Central Bank of UAE.
- General awareness of competitors in the local market.
- Fair knowledge of service standards.
- Training skills.
- Sales skills.
- Management Information skills.
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