Customer Experience Senior Manager - Priority Banking (UAE Nationals Only)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Emirates Islamic is seeking a Customer Experience Senior Manager for Priority Banking to develop and implement segment CX strategy, enhance onboarding and after-sales journeys, and analyze market trends.
Key Skills for This Role
Responsibilities
- Develop and implement segment CX strategy focused on business priority and need
- Be a single point of contact for all strategic projects taken up in priority banking to enhance Customer Experience
- Clearly define annual focus areas for affluent segment customers and communication of the same to the customers/front end staff
- Enhance the affluent segment products onboarding and after sales journeys on products, services, and all touchpoint areas of customer
- Setting up framework for gathering and consolidating key market and competitor trends that are relevant to serving the affluent customers
- Analyzing potential threats and opportunities presented by external factors
- Understanding the competitive landscape and implementing the best practices to ensure a world class experience for affluent customers
- Continuous collect internal and client feedback to enhance and drive Customer Centric Culture
- Collaborate with CX team to launch unique initiatives based on client feedback collected and analyzed by CX
- Launch initiatives and campaigns which increase customer interaction and communication levels with their Relationship Managers & Customer Relationship Officers after studying the customer data trends
- Ensure that the service staff incentive structure is aligned with the business strategic objectives, review annual KPIs
- Manage the Customer Service Leads & CROs of Priority banking
Requirements
- UAE National with Family Book (mandatory requirement in line with regulatory guidelines)
- Minimum 5 years of experience in Customer Experience or Client Services across any industry
- Prior experience in managing or leading teams is preferred
- Proven ability to plan, manage, and lead customer engagement activities, including events and client interactions
- Strong analytical capabilities with the ability to interpret data and generate insights
- Excellent presentation skills with the ability to prepare and deliver impactful reports
Full Job Posting
Job Responsibility
- Develop and implement segment CX strategy focused on business priority and need.
- Be a single point of contact for all strategic projects taken up in priority banking to enhance Customer Experience.
- Clearly define annual focus areas for affluent segment customers and communication of the same to the customers/front end staff.
- Enhance the affluent segment products onboarding and after sales journeys on products, services, and all touchpoint areas of customer.
- Setting up framework for gathering and consolidating key market and competitor trends that are relevant to serving the affluent customers.
- Analyzing potential threats and opportunities presented by external factors.
- Understanding the competitive landscape and implementing the best practices to ensure a world class experience for affluent customers.
- Continuous collect internal and client feedback to enhance and drive Customer Centric Culture.
- Collaborate with CX team to launch unique initiatives based on client feedback collected and analyzed by CX.
- Launch initiatives and campaigns which increase customer interaction and communication levels with their Relationship Managers & Customer Relationship Officers after studying the customer data trends.
- Ensure that the service staff incentive structure is aligned with the business strategic objectives, review annual KPIs.
- Manage the Customer Service Leads & CROs of Priority banking.
Job Skills & Qualifications
- UAE National with Family Book (mandatory requirement in line with regulatory guidelines).
- Minimum 5 years of experience in Customer Experience or Client Services across any industry.
- Prior experience in managing or leading teams is preferred.
- Proven ability to plan, manage, and lead customer engagement activities, including events and client interactions.
- Strong analytical capabilities with the ability to interpret data and generate insights.
- Excellent presentation skills with the ability to prepare and deliver impactful reports.
What we offer you
- Competitive salary package.
- Strong emphasis on work life balance and wellbeing across the bank.
- World class Learning & Development platform and career development.
- Generous annual leave entitlement and Private Healthcare.
- Preferential banking facilities for employees.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Emirates Islamic
Head of Operational Risk Technology and Transformation
Dubai, UAE
Emirates Islamic seeks a Head of Operational Risk Technology and Transformation to lead enterprise-wide operational risk transformation and major programmes. The role requires over 10 years of experience leading multidis
Business Banking officer- UAE National Only
Dubai, UAE
Emirates Islamic seeks a Business Banking Officer to handle walk-in SME customer requirements, account opening, and servicing in select UAE branches. The role involves ensuring document accuracy, meeting SLAs, and identi
Teller-UAE National Only
Dubai, UAE
Emirates Islamic is seeking a Teller to provide accurate and timely teller services, process transactions per bank policy, and promote products to meet customer needs. The ideal candidate has 2 years of banking experienc
Assistant Compliance Manager - Wealth Managment
Dubai, UAE
Emirates Islamic is seeking an Assistant Compliance Manager for Wealth Management in Dubai. The role involves conducting compliance monitoring reviews, assessing new products, monitoring regulatory updates, and preparing
Business Banking officer- UAE National Only
Dubai, UAE
Emirates Islamic seeks a Business Banking Officer to handle walk-in customer requirements, open accounts, and provide day-to-day servicing for SME customers at select branches across UAE. The role requires strong custome
Teller-UAE National Only
Dubai, UAE
Emirates Islamic is seeking a Teller to provide accurate and timely teller services, process transactions, and promote bank products. Candidates need 2 years of banking experience, cash handling skills, and must be UAE n
Site Engineer (UAEN Only)
Dubai, UAE
Emirates Islamic seeks a Site Engineer (UAEN only) to coordinate site visits, review contractor payments, and manage documentation for property valuations. Requires a Bachelor's in Civil Engineering and 2+ years of const
Legal Counsel - Litigation (UAEN Only)
Dubai, UAE
Emirates Islamic seeks a Legal Counsel specializing in litigation to manage dispute-related activities across retail, commercial, corporate, and regulatory affairs. The role involves managing the lifecycle of litigation
Head of Operational Risk Technology and Transformation
Dubai, UAE
Business Banking officer- UAE National Only
Dubai, UAE
Teller-UAE National Only
Dubai, UAE
Assistant Compliance Manager - Wealth Managment
Dubai, UAE
Business Banking officer- UAE National Only
Dubai, UAE
Teller-UAE National Only
Dubai, UAE
Site Engineer (UAEN Only)
Dubai, UAE
Legal Counsel - Litigation (UAEN Only)
Dubai, UAE