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Customer Experience MANAGER
Salesforce Trailblazer Community São Paulo - User Group
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer experience managementCustomer journey managementService qualityCustomer engagementCustomer data and feedback analysisCustomer satisfaction metrics
Free
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Customer experience managementCustomer journey managementService quality
Role Overview
Lead initiatives that enhance customer satisfaction, engagement, loyalty, and business performance.
Analyze customer needs, feedback, and behavior to improve experiences across all customer touchpoints.
Collaborate with marketing, sales, operations, product, and service teams.
Key Skills for This Role
Customer experience managementCustomer journey managementService qualityCustomer engagementCustomer data and feedback analysisCustomer satisfaction metrics
Full Job Posting
Role Overview
Lead initiatives that enhance customer satisfaction, engagement, loyalty, and business performance.
Analyze customer needs, feedback, and behavior to improve experiences across all customer touchpoints.
Collaborate with marketing, sales, operations, product, and service teams.
Responsibilities
- Monitor customer experience metrics and service performance indicators.
- Develop service standards and manage customer feedback programs.
- Identify customer pain points and support customer journey mapping.
- Develop and implement customer experience strategies and improvement initiatives.
- Drive continuous improvement in customer experience delivery.
Qualifications
- Bachelor’s degree or above in Business, Marketing, Communications, Hospitality, or a related discipline.
- Strong understanding of customer experience, customer journey management, service quality, and customer engagement.
- Excellent analytical, problem-solving, communication, leadership, presentation, and stakeholder management abilities.
- Excellent project management and cross-functional collaboration skills.
- Proficiency in Microsoft Office and familiarity with CRM, CX, or customer analytics platforms.
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