Customer Experience Executive (Call Centre/Reservations)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Position Summary The Customer Experience Executive is responsible for managing guest communications and reservations through the call centre, room reservations, and dining reservations channels.
Key Skills for This Role
Full Job Posting
Position Summary
The Customer Experience Executive is responsible for managing guest communications and reservations through the call centre, room reservations, and dining reservations channels.
The role ensures prompt, professional, and personalized service to enhance guest satisfaction and maximize revenue opportunities.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Manage hotel room reservations, amendments, cancellations, and guest inquiries.
- Coordinate dining reservations and maintain accurate booking records.
- Provide detailed information regarding hotel facilities, services, promotions, and events.
- Ensure all guest requests and special requirements are communicated to relevant departments.
- Maintain high standards of customer service and guest engagement.
- Resolve guest concerns and escalate issues where necessary.
- Update reservation systems accurately and maintain proper documentation.
- Support upselling initiatives to maximize room and dining revenue.
- Ensure compliance with hotel policies, procedures, and service standards.
Qualifications & Experience
- Diploma or Degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum 1 year experience in hospitality, reservations, customer service, or call centre operations.
- Excellent verbal and written communication skills.
- Proficiency in reservation systems Opera and Microsoft Office applications.
- Strong interpersonal and organizational skills.
- Ability to work under pressure and manage multiple tasks effectively.
• Customer Service Excellence
- Communication Skills
- Fluent in Written and Spoken English
- Attention to Detail
- Problem Solving
- Team Collaboration
- Time Management
• Sales & Upselling Skills
- Opera PMS
- Microsoft Office
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Palazzo Versace Dubai
Visual Content Creator (Videographer/Photographer)
Dubai, UAE
Palazzo Versace Dubai is seeking a creative Visual Content Creator (Videographer/Photographer) to produce high-quality visual content for a luxury 5-star hotel. The role involves capturing editorial-style photos and vide
Kids Club Attendant
Dubai, UAE
Palazzo Versace Dubai seeks a Kids Club Attendant to supervise and engage children in activities, plan programs, and ensure a safe environment. Requires prior experience with children in a hospitality or childcare settin
Pool Cleaner
Dubai, UAE
Palazzo Versace Dubai is seeking a Pool Cleaner to maintain clean and safe water conditions in all pools and water features. The role requires 2+ years of experience in the hospitality industry and knowledge of pool main
Pool Technician
Dubai, UAE
Palazzo Versace Dubai is looking for a Pool Technician with minimum 5 years of experience in hotel engineering or general engineering as a Pool Technician. The role involves carrying out repairs, maintenance, and install
Residence Concierge
Dubai, UAE
Palazzo Versace Dubai is seeking a Residence Concierge for a prestigious residential property. The role involves welcoming residents, managing front desk operations, enforcing security protocols, and coordinating with bu
Spa Head Therapist
Dubai, UAE
Palazzo Versace Dubai is hiring a Spa Head Therapist to oversee treatment area operations, deliver luxury treatments, and lead a team of therapists. Candidates need at least 2 years as a Senior or Head Therapist in a lux
Spa Therapist - Female
Dubai, UAE
Palazzo Versace Dubai seeks an experienced Spa Therapist to provide luxury spa treatments including facials, massages, and body scrubs. Candidates must have at least 5 years of experience, with 2 years in a luxury hotel
Customer Service Officer (Owners Association/Community Management) - Russian Speaker
Dubai, UAE
Palazzo Versace Dubai seeks a Russian-speaking Customer Service Officer for D1 Tower Residences. The role involves responding to tenant/owner complaints, managing maintenance issues, coordinating with engineering and acc
Visual Content Creator (Videographer/Photographer)
Dubai, UAE
Kids Club Attendant
Dubai, UAE
Pool Cleaner
Dubai, UAE
Pool Technician
Dubai, UAE
Residence Concierge
Dubai, UAE
Spa Head Therapist
Dubai, UAE
Spa Therapist - Female
Dubai, UAE
Customer Service Officer (Owners Association/Community Management) - Russian Speaker
Dubai, UAE