Customer Service Officer (Owners Association/Community Management) - Russian Speaker
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Key skills for this role
About the Role
Palazzo Versace Dubai seeks a Russian-speaking Customer Service Officer for D1 Tower Residences. The role involves responding to tenant/owner complaints, managing maintenance issues, coordinating with engineering and accounts teams, and handling move-in/out requests.
Key Skills for This Role
Responsibilities
- Respond to complaints (calls & emails) from tenants and owners of D1 Tower Residences; provide assistance or escalate to appropriate authorities
- Manage maintenance complaints and issues within residences; coordinate with engineering team for timely resolution
- Coordinate with purchasing and engineering departments to obtain quotes from third party vendors for various projects, including budget submissions
- Coordinate with accounts team to manage statements of account (SOA), invoices, payment receipts, and service charge details
- Handle tenant/owner move in and move out requests, ensuring all required documentation is obtained before approval
- Follow up with tenants/owners for cash payments for services rendered in their units
- Issue receipts for cash payments and bank transfers
- Maintain accurate records of petty cash transactions, including payments received and disbursed
- Manage the front desk team, providing guidance on duties and responsibilities as needed
Requirements
- Minimum 1 year experience as Customer Service Officer in Residential Apartment Buildings or Apartment Hotels
- Previous Residence or Serviced Apartments experience in Dubai or UAE
- Advanced knowledge of English language spoken and written
- Working knowledge of MS Office (Excel, Word and Outlook in particular)
- Knowledge of Opera
- Knowledge of Dubai and surrounding area
- Flexible approach to people and tasks
- Problem solving and follow up abilities
- Russian Speaker
Full Job Posting
Main Tasks/Responsibilities
- Respond to complaints (calls & emails) from tenants and owners of D1 Tower Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
- Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
- Coordinate with purchasing and engineering departments to obtain quotes from third party vendors for various projects in the tower, including budget submissions.
- Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
- Handle tenant/owner move in and move out requests, ensuring all required documentation is obtained before approval.
- Follow up with tenants/owners for cash payments for services rendered in their units.
- Issue receipts for cash payments and bank transfers.
- Maintain accurate records of petty cash transactions, including payments received and disbursed.
- Manage the front desk team, providing guidance on duties and responsibilities as needed.
Candidate Profile
- Minimum 1 year experience as Customer Service Officer in Residential Apartment Buildings or Apartment Hotels.
- Previous Residence or Serviced Apartments experience in Dubai or UAE.
- Advanced knowledge of English language spoken and written.
- Working knowledge of MS Office (Excel, Word and Outlook in particular).
- Knowledge of Opera.
- Knowledge of Dubai and surrounding area.
- Flexible approach to people and tasks.
- Problem solving and follow up abilities.
- Russian Speaker.
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