Residence Concierge
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Key skills for this role
About the Role
Palazzo Versace Dubai is seeking a Residence Concierge for a prestigious residential property. The role involves welcoming residents, managing front desk operations, enforcing security protocols, and coordinating with building teams.
Key Skills for This Role
Responsibilities
- Welcome and assist residents and guests with inquiries, service requests, and local area information
- Maintain a professional, organized, and presentable front desk at all times
- Monitor visitor access and enforce building security protocols
- Manage incoming and outgoing mail and packages; coordinate with delivery services
- Work closely with building management, maintenance, housekeeping, and security teams
- Keep accurate records including visitor logs, key logs, service requests, and incident reports
- Support move in and move out processes for residents
- Communicate building notices, maintenance schedules, and updates to residents
- Assist in emergencies by following building procedures and guiding residents and emergency personnel
Requirements
- Experience in concierge or guest service roles (hotel/residential)
- Good communication and people skills
- Well organized, professional, and calm under pressure
- Comfortable using basic computer systems
- Flexible with shifts, including weekends and holidays
Full Job Posting
Job Overview
- We are currently seeking a Residence Concierge to join the front of house team at our prestigious residential property in Dubai.
- This role is for sister concern of Palazzo Versace Dubai, upholding the same standards of luxury, service, and excellence.
Main Duties/Responsibilities
- Welcome and assist residents and guests with inquiries, service requests, and local area information.
- Maintain a professional, organized, and presentable front desk at all times.
- Monitor visitor access and enforce building security protocols.
- Manage incoming and outgoing mail and packages; coordinate with delivery services.
- Work closely with building management, maintenance, housekeeping, and security teams.
- Keep accurate records including visitor logs, key logs, service requests, and incident reports.
- Support move in and move out processes for residents.
- Communicate building notices, maintenance schedules, and updates to residents.
- Assist in emergencies by following building procedures and guiding residents and emergency personnel.
Candidate Profile
- Experience in concierge or guest service roles (hotel/residential).
- Good communication and people skills.
- Well organized, professional, and calm under pressure.
- Comfortable using basic computer systems.
- Flexible with shifts, including weekends and holidays.
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