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Spa Head Therapist

Palazzo Versace Dubai
Dubai, UAE
Full Time
Manager
Onsite
1 weeks ago
Spa TreatmentsTeam LeadershipTraining and CoachingGuest ServiceInventory ManagementScheduling
Free

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Spa TreatmentsTeam LeadershipTraining and Coaching
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Overview

  • We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team.
  • The successful candidate will be responsible for overseeing the day to day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.
  • This role requires a hands on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high performing spa team within a luxury environment.

Key Responsibilities

  • Supervise and support the daily operations of the spa treatment areas
  • Deliver spa treatments to the highest luxury hospitality standards
  • Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
  • Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
  • Monitor treatment and retail sales performance and support the achievement of departmental targets
  • Coordinate therapist schedules and rosters according to operational requirements
  • Manage stock inventory and retail products in line with company procedures
  • Liaise with suppliers regarding products, training, promotions, and retail displays
  • Assist in recruitment, trade testing, and onboarding of therapists
  • Conduct regular therapist performance evaluations and coaching sessions
  • Handle guest feedback and complaints professionally and efficiently
  • Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate

Requirements

  • Minimum 2 years’ experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa
  • Internationally recognized spa or beauty qualification
  • CIDESCO, ITEC, or CIBTAC certification preferred
  • Strong knowledge of anatomy and physiology
  • Previous experience in therapist training and team leadership
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Guest focused with a positive and professional attitude
  • Good computer skills
  • Fluent English communication skills, both written and verbal
  • Flexible to work operational hours as required

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