Spa Head Therapist
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Key skills for this role
About the Role
Palazzo Versace Dubai is hiring a Spa Head Therapist to oversee treatment area operations, deliver luxury treatments, and lead a team of therapists. Candidates need at least 2 years as a Senior or Head Therapist in a luxury hotel spa, with CIDESCO/ITEC/CIBTAC certification preferred.
Key Skills for This Role
Responsibilities
- Supervise and support daily operations of spa treatment areas
- Deliver spa treatments to the highest luxury hospitality standards
- Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
- Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
- Monitor treatment and retail sales performance and support achievement of departmental targets
- Coordinate therapist schedules and rosters according to operational requirements
- Manage stock inventory and retail products in line with company procedures
- Liaise with suppliers regarding products, training, promotions, and retail displays
- Assist in recruitment, trade testing, and onboarding of therapists
- Conduct regular therapist performance evaluations and coaching sessions
- Handle guest feedback and complaints professionally and efficiently
- Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate
Requirements
- Minimum 2 years experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa
- Internationally recognized spa or beauty qualification
- CIDESCO, ITEC, or CIBTAC certification preferred
- Strong knowledge of anatomy and physiology
- Previous experience in therapist training and team leadership
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Guest focused with a positive and professional attitude
- Good computer skills
- Fluent English communication skills
- Flexible to work operational hours as required
Full Job Posting
Overview
- We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team.
- The successful candidate will be responsible for overseeing the day to day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.
- This role requires a hands on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high performing spa team within a luxury environment.
Key Responsibilities
- Supervise and support the daily operations of the spa treatment areas
- Deliver spa treatments to the highest luxury hospitality standards
- Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
- Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
- Monitor treatment and retail sales performance and support the achievement of departmental targets
- Coordinate therapist schedules and rosters according to operational requirements
- Manage stock inventory and retail products in line with company procedures
- Liaise with suppliers regarding products, training, promotions, and retail displays
- Assist in recruitment, trade testing, and onboarding of therapists
- Conduct regular therapist performance evaluations and coaching sessions
- Handle guest feedback and complaints professionally and efficiently
- Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate
Requirements
- Minimum 2 years’ experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa
- Internationally recognized spa or beauty qualification
- CIDESCO, ITEC, or CIBTAC certification preferred
- Strong knowledge of anatomy and physiology
- Previous experience in therapist training and team leadership
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Guest focused with a positive and professional attitude
- Good computer skills
- Fluent English communication skills, both written and verbal
- Flexible to work operational hours as required
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