Customer Experience Brand Manager | Product Development and Design
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Key skills for this role
About the Role
Qatar Airways seeks a CX Brand Manager to ensure brand experience consistency across all passenger touchpoints. You will audit brand alignment, set standards, and collaborate with teams to maintain a coherent brand voice.
Key Skills for This Role
Responsibilities
- Define and maintain Qatar Airways' brand experience standards for all customer facing touchpoints across the full passenger journey
- Conduct regular brand experience audits across all journey touchpoints and resolve inconsistencies
- Develop and maintain brand experience guidelines that are practical and usable
- Ensure brand experience standards reflect onboard product and are coherent with physical product
- Review and align all customer facing communications for brand consistency
- Work with CX Engagement Manager to ensure CX initiatives are communicated consistently
- Draw on research and insight to ground brand experience standards in evidence
- Build cross functional relationships to drive brand alignment
Requirements
- Bachelor's Degree in Brand Management, Communications, Design, Hospitality, or related discipline
- Minimum 6 years of experience in brand experience management, customer communications, or CX brand alignment in a premium or luxury environment
- Proven experience managing brand experience consistency across multiple touchpoints and journey stages
- Strong understanding of brand voice, visual identity, and practical application of brand guidelines
- Experience auditing and aligning customer facing communications from a brand perspective
- Excellent written communication skills with a sharp editorial eye
- Strong relationship building and influencing skills
Full Job Posting
General Information
- Ref #2600008B
- Location: Qatar Doha
- Job family: Corporate & Commercial
- Closing Date: 2026 07 31
Description
- Qatar Airways' Customer Experience Design function champions consistency across the passenger journey.
- The CX Brand Manager ensures brand experience coherence at every touchpoint.
About the Role
- Define and maintain brand experience standards for all touchpoints.
- Conduct regular brand experience audits.
- Develop practical brand experience guidelines.
- Ensure brand standards reflect onboard product.
- Review and align customer facing communications.
- Work with CX Engagement Manager on communications.
- Draw on research and insight.
- Build cross functional relationships.
About You
- Bachelor's Degree in Brand Management, Communications, Design, Hospitality, or related.
- Minimum 6 years of brand experience management in premium environment.
- Proven experience managing brand consistency across multiple touchpoints.
- Strong understanding of brand voice and visual identity.
- Experience auditing customer facing communications.
- Excellent written communication skills.
- Strong relationship building and influencing skills.
Be part of an extraordinary story
- Infinite opportunities to grow.
- Be part of an international community.
- Dare to achieve what's never been done before.
How to apply
- Apply by uploading CV and completing quick application form.
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