Customer Experience Assistant Manager (UAE Nationals Only)
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Key skills for this role
About the Role
Emirates Islamic is seeking a UAE National Customer Experience Assistant Manager to maintain the Voice of Customer (VoC) framework. The role involves launching surveys, collecting data, publishing results, and managing stakeholder deliverables.
Key Skills for This Role
Responsibilities
- Maintain a holistic view over the VoC framework and execute all activities with predefined frequency
- Ensure all activities to launch surveys, collect data, and publish results are done per timeline
- Maintain a VOC tracker for data exchange and deliverables timelines
- Identify areas of improvement to further streamline data processing
- Ensure data being exchanged is aligned with stakeholders and as needed by users
- Act as single point of contact for VoC execution matters
- Escalate delays in data readiness and availability
- Support in managing stakeholder deliverables and service providers
Requirements
- Bachelor graduate
- UAE National with up to 3 years of experience
- Experience in conducting surveys or research is a plus
Full Job Posting
Job Responsibility
- Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency
- Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline
- Maintain a VOC tracker for the data exchange and deliverables timelines
- Identify areas of improvement to further streamline the data processing
- Ensure data being exchanged is aligned with stakeholders and as needed by users
- Single point of contact for VoC execution matters
- Escalate delays in data readiness and availability
- Support in managing the stakeholders deliverables and service providers
Job Skills & Qualifications
- Bachelor graduate
- UAE National with up to 3 years of experience
- Experience in conducting surveys or research is a plus
What we offer you
- Competitive salary package
- Strong emphasis on work life balance and wellbeing across the bank
- World class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
About Us
- Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
- As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates.
- Emiratization is a key strategic objective at Emirates Islamic.
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