Customer Experience Agent - Buggy Operations | Qatar Aviation Services
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Key skills for this role
About the Role
Qatar Aviation Services seeks a Customer Experience Agent to operate buggy shuttle services at Hamad International Airport. The role involves providing exceptional customer service, ensuring passenger safety, and adhering to service standards.
Key Skills for This Role
Responsibilities
- Operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport
- Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities
- Follow standard operating procedures and ensure compliance with ISO standards and KPIs
- Report for duty on time with complete compliance to company uniform and grooming standards
- Collaborate with QAS and MATAR departments for seamless operational success
- Escalate customer inconvenience or complaints to shift supervisor
- Adhere to safety protocols while operating equipment within HIA parameters
Requirements
- High School qualification
- 1 year of Customer Services experience
- Relevant experience in customer facing role in service industry
- Valid light Vehicle Driving License of Home country
Full Job Posting
General Information
- Ref #: 26000098
- Location: Qatar Doha
- Job family: Cargo & Airport Operations
- Closing Date: 2026 07 20
Description
- Join Qatar Airways Hub Customer Services Team as Customer Experience Agent Buggy Operations for Qatar Aviation Services.
- Provide quality customer services and exceptional assistance to customers at Hamad International Airport while working with buggy shuttle services.
Accountabilities
- Operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport.
- Ensure proper handling of all passengers while assisting using MATAR shuttle services, projecting a caring and service oriented image.
- Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.
- Follow standard operating procedures and consistently apply established service standards.
- Report for duty on time with complete compliance to company uniform and excellent grooming standards.
- Collaborate effectively with both QAS and MATAR departments to facilitate seamless operational success.
- Escalate any customer inconvenience or anticipatory complaint immediately to shift Supervisor.
- Adhere to safety protocols and procedures while operating any equipment within HIA parameters.
- Uphold airport safety standards and follow operational protocols at all times.
About You
- High School qualification with 1 year of Customer Services experience.
- Relevant experience in customer facing role in service industry.
- Airport experience is an advantage but not a must.
- Valid light Vehicle Driving License of Home country.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses.
- We've grown fast, broken records and set trends that others follow.
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