Customer Experience Agent - Buggy Operations | Qatar Aviation Services
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Key skills for this role
About the Role
Qatar Airways is seeking a Customer Experience Agent for Buggy Operations at Hamad International Airport. The role involves operating buggy carts, providing exceptional customer service, and ensuring seamless passenger assistance.
Key Skills for This Role
Responsibilities
- Operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport
- Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities
- Follow standard operating procedures and service standards to ensure compliance with ISO and KPIs
- Report for duty on time as per roster with complete compliance to uniform and grooming standards
- Collaborate with QAS and MATAR departments for seamless operational success
- Escalate any customer inconvenience or anticipatory complaint to shift Supervisor
- Adhere to safety protocols and procedures while operating equipment within HIA parameters
- Uphold airport safety standards and follow operational protocols at all times
Requirements
- High School qualification
- 1 year of Customer Services experience
- Relevant experience in customer facing role in service industry
- Valid light Vehicle Driving License of Home country
Full Job Posting
General Information
- Ref #: 26000098
- Location: Qatar Doha
- Job family: Cargo & Airport Operations
- Closing Date: 2026 07 20
Description
- Join us at Qatar Airways Hub Customer Services Team
- We are seeking talented individuals to join as Customer Experience Agent Buggy Operations for our award winning team with Qatar Aviation Services.
- The role will be responsible to provide quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services.
Accountabilities
- Responsible to operate MATAR Buggy cart with in the Passenger Terminal of Hamad International Airport.
- Ensure proper handling of all passengers while assisting using MATAR shuttle services, projecting a caring and service oriented image.
- Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.
- Follow the standard operating procedures (SOP) laid down by the department and airport regulators.
- Report for duty on time as per roster with complete compliance to the company uniform and excellent grooming standards.
- Collaborate effectively with both QAS and MATAR departments to facilitate seamless operational success.
- Escalate any customer inconvenience, and or any anticipatory complaint immediately to shift Supervisor.
- Ensure to always adhere to the safety protocols and procedures while operating any equipment within HIA parameters.
- Uphold airport safety standards and follow operational protocols at all times.
Qualification
- High School qualification with 1 year of Customer Services experience.
- Relevant experience in Customer facing role in service industry.
- Airport experience is an advantage but not a must.
- Valid light Vehicle Driving License of Home country
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