Customer Development Manager
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Key skills for this role
About the Role
Colgate-Palmolive seeks a Customer Development Manager in Riyadh to achieve sales targets, develop customer partnerships, and manage in-store execution. The role requires 5+ years of experience in HSM/Pharma-DS environment in Saudi Market and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Achieve Sales, Margin & Volume targets on his Accounts and ensure 5P Execution in Store
- Develop the partnership between CP and a group of accounts at the store and regional level by building relationships and negotiating with Store Operations/in store personnel
- Provide Feedbacks on Competition Intelligence, In Store environment to ensure right tactics are employed and report to CDTL
- Ensure tailored plans / Promotions are developed with RM & Executed in Accounts
- Cascade Channel Strategy developed by CDTL in the selected Accounts on both qualitative (5P’s) & Quantitative (Sales per Account, per Store, per Category and per SKU)
- Building and managing relationships with key players (Junior Buyers & Store Manager) at the regional and/or store level
- Conducting negotiations as necessary (planograms, displays, promotion execution etc) at regional office and/or store level
- Coordinating special events (store level sell in and communication, materials management in store etc.) in co operation with the RM Team and CDTL
- Maximizing P&L Account, by analyzing, identifying opportunities & action plan
- Prepare Business Reviews (twice a year), with CDTL & GM to meet customers and share mutual growth opportunities
- Regularly visiting stores in order to identify areas of improvement
- Coaching & giving direction to in store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives
Requirements
- A minimum of a Bachelor's or similar degree is required
- At least 5 years of experience in HSM/Pharma DS environment in Saudi Market
- Experience in developing Business of Selected Customers
- Good English & Arabic
Full Job Posting
Who We Are
- Colgate Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.
Scope of Responsibility
- Achieving Sales, Margin & Volume targets on his Accounts and ensure 5P Execution in Store
- Developing the partnership between CP and a group of accounts at the store and regional level by building relationships and negotiating with Store Operations/in store personnel.
- Providing Feedbacks on Competition Intelligence, In Store environment to ensure right tactics are employed and report to CDTL.
- Ensuring tailored plans / Promotions are developed with RM & Executed in Accounts.
Business Development & Customer Relationship
- Cascade Channel Strategy developed by CDTL in the selected Accounts on both qualitative (5P’s) & Quantitative (Sales per Account, per Store, per Category and per SKU)
- Building and managing relationships with key players (Junior Buyers & Store Manager) at the regional and/or store level.
- Conducting negotiations as necessary (planograms, displays, promotion execution etc) at regional office and/or store level.
- Coordinating special events (store level sell in and communication, materials management in store etc.) in co operation with the RM Team and CDTL.
- Maximizing P&L Account, by analyzing, identifying opportunities & action plan.
- Prepare Business Reviews (twice a year), with CDTL & GM to meet customers and share mutual growth opportunities.
In Store Management
- Regularly visiting stores in order to identify areas of improvement
- Coaching & giving direction to in store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and developing training plans with the CDTL.
- Working with the CDTL and RM to develop tools, merchandising materials and in store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf.
- Supervising & Analyzing the consistent and accurate collection of data to allow monitoring of 5P performance vs target
- Clearly communicating in store objectives and monitoring execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
- Resolving operational issues at regional offices or in store
The Individual
- A minimum of a Bachelor's or similar degree is required.
- At least 5 years of experience in HSM/Pharma DS environment in Saudi Market
- Experience in developing Business of Selected Customers
- Good English & Arabic
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