Customer Development Manager-Discounters
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Key skills for this role
About the Role
Colgate-Palmolive is seeking a Customer Development Manager for Discounters to lead commercial strategy and volume growth in the discounter retail channel across Saudi Arabia. The role requires 8+ years of experience in the Saudi market, strong negotiation skills, and P&L management.
Key Skills for This Role
Responsibilities
- Lead negotiation and execution of strategic customers with key discounter accounts to secure category growth and volume commitments
- Own the channel’s P&L, optimize trade spend, manage margins, and design cost effective promotional frameworks
- Collaborate with Demand Planning and Logistics teams to maintain high case fill rates and eliminate Out of Stock situations
- Manage and coach a regional team of field supervisors and merchandisers for flawless in store execution
- Identify whitespace opportunities and introduce specific SKU mixes for the discounter format
- Conduct negotiations on planograms, displays, and promotion execution at regional office and store level
- Prepare Business Reviews twice a year with CDTLs and GM to share mutual growth opportunities
- Regularly visit stores to identify areas of improvement and coach in store staff
Requirements
- Minimum of a Bachelor's degree or similar
- At least 8 years of experience in Saudi Market
- Experience in developing business of selected customers
- Good English & Arabic
Full Job Posting
Who We Are
- Colgate Palmolive is a global consumer products company operating in over 200 countries.
- The Customer Development Manager for Discounters is responsible for commercial strategy, volume growth, and profitability within the discounter retail channel across Saudi Arabia.
Key Responsibilities
- Strategic Accounts Partnership: Lead negotiation and execution of long term strategic customers with key discounter accounts.
- Commercial & P&L Management: Own the channel’s P&L, optimize trade spend, manage margins, and design cost effective promotional frameworks.
- Supply Chain & Availability Optimization: Collaborate with Demand Planning and Logistics to maintain high case fill rates.
- In Store Execution Excellence: Manage and coach a regional team of field supervisors and merchandisers.
- Tailored Portfolio Strategy: Identify whitespace opportunities and introduce specific SKU mixes for the discounter format.
Business Development & Customer Relationship
- Cascade Channel Strategy developed by General Manager in selected Accounts.
- Build and manage relationships with key players at regional and store level.
- Conduct negotiations on planograms, displays, promotion execution.
- Coordinate special events with Retail Marketing Team and General Manager.
- Maximize P&L Account by analyzing opportunities and action plans.
- Prepare Business Reviews twice a year.
In Store Management
- Regularly visit stores to identify areas of improvement.
- Coach and give direction to in store staff (merchandisers).
- Work with CDTLs and RM to develop tools and in store programs.
- Supervise and analyze data collection for 5P performance monitoring.
- Communicate in store objectives and monitor execution of 5P targets.
- Resolve operational issues at regional offices or in store.
The Individual
- Education: Minimum of a Bachelor's or similar degree.
- Experience: At least 8 years of experience in Saudi Market.
- Experience in developing Business of Selected Customers.
- Good English & Arabic.
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