Customer Care (Warehouse, Riyadh)
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Key skills for this role
About the Role
Chalhoub Group is seeking a Customer Care Representative to respond to customer inquiries via calls, emails, WhatsApp, and live chat. You will manage inquiries related to orders, returns, refunds, and delivery updates.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements
- Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info
- Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields
- Coordinate with Backline, Operations, and Store teams to ensure end to end issue resolution
- Handle social media only when trained or assigned, ensuring the same brand tone and service quality
- Handle off Q tasks: HCC + Damages + the List
Requirements
- 1 2 years of experience in Customer Care
- Good communication skills
- Well spoken in English and Arabic
Full Job Posting
What You'll Be Doing
- Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements.
- Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info.
- Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields.
- Coordinate with Backline, Operations, and Store teams to ensure end to end issue resolution.
- Handle social media only when trained or assigned, ensuring the same brand tone and service quality.
- Handle off Q tasks: HCC + Damages + the List.
What You’ll Need To Succeed
- 1 2 years of experience in Customer Care.
- Good Communication skills.
- Well spoken in English / Arabic.
What We Can Offer You
- With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
- Our Group offers diverse career paths for those who are extraordinary, every day.
- We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
About Chalhoub Group
- For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
- The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
- Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion.
- Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.
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