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Customer Care Representative SA
Core Code io
Remote, KSA
Full-time
Entry
Remote
Discovered 2 weeks ago
Verbal and written communicationCustomer serviceInterpersonal skillsProblem solvingActive listeningCRM systems
Free
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Verbal and written communicationCustomer serviceInterpersonal skills
Role Overview
Core Code io is seeking a customer-focused Customer Care Representative.
The role supports customers throughout their experience with the company and focuses on inquiries, concerns, and relationship building.
Key Skills for This Role
Verbal and written communicationCustomer serviceInterpersonal skillsProblem solvingActive listeningCRM systems
Full Job Posting
Role Overview
Core Code io is seeking a customer-focused Customer Care Representative.
The role supports customers throughout their experience with the company and focuses on inquiries, concerns, and relationship building.
Responsibilities
- Respond to customer inquiries through email, chat, phone, and other channels.
- Provide accurate information and helpful solutions to customer questions and concerns.
- Assist with customer requests, account questions, orders, services, and general issues.
- Handle complaints professionally and work toward effective resolutions.
- Follow up to ensure customer concerns have been resolved.
- Escalate complex or sensitive issues to the appropriate department.
- Maintain accurate records of customer interactions and requests.
- Follow company policies, procedures, and customer care standards.
- Identify recurring concerns and share feedback with internal teams.
- Collaborate with internal teams to support a consistent customer experience.
- Maintain a positive, professional, and empathetic approach.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Empathy, patience, and a customer-first mindset.
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