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Customer Care Representative AE
Core Code io
Remote, UAE
Full-time
Entry
Remote
Discovered 2 weeks ago
verbal and written communicationcustomer serviceinterpersonal skillsempathy and patienceproblem solvingactive listening
Free
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verbal and written communicationcustomer serviceinterpersonal skills
Role Overview
The employer is seeking a customer-focused and professional Customer Care Representative.
The role supports customers throughout their experience, handles inquiries, resolves concerns, and builds positive relationships.
Key Skills for This Role
verbal and written communicationcustomer serviceinterpersonal skillsempathy and patienceproblem solvingactive listening
Full Job Posting
Role overview
The employer is seeking a customer-focused and professional Customer Care Representative.
The role supports customers throughout their experience, handles inquiries, resolves concerns, and builds positive relationships.
Responsibilities
- Respond to customer inquiries through email, chat, phone, and other communication channels.
- Provide accurate information and helpful solutions to questions and concerns.
- Assist with requests, account-related questions, orders, services, or general issues.
- Handle customer complaints professionally and work toward effective resolutions.
- Follow up to ensure customer concerns have been resolved.
- Escalate complex or sensitive issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and requests.
- Follow company policies, procedures, and customer care standards.
- Identify recurring concerns and communicate feedback to internal teams.
- Maintain a positive, professional, and empathetic approach.
- Collaborate with internal teams to ensure a consistent customer experience.
Required skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
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