Customer Care Executive (UAE National)
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Key skills for this role
About the Role
A confidential company in Sharjah seeks a dedicated Customer Care Executive (UAE National) to handle customer inquiries via phone, email, chat, and in person. Requires 2-5 years of customer service experience, a Bachelor's degree, and fluency in Arabic and English.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and in person
- Provide accurate, valid, and complete information using appropriate tools
- Handle customer concerns and complaints with empathy and efficiency
- Follow up on customer interactions to ensure timely resolution and satisfaction
- Maintain accurate records of customer interactions and feedback
- Collaborate with internal departments to resolve issues and improve service
- Identify and escalate priority issues to appropriate teams
- Contribute to continuous improvement initiatives
- Stay up to date with company products, services, policies, and procedures
- Meet individual and team performance targets
Requirements
- Bachelor's degree in Communications, Business Administration, or related field
- 2–5 years of experience in customer service, customer care, or client support
- Excellent verbal and written communication skills in both Arabic and English
- Strong problem solving abilities
- Ability to handle challenging situations with patience and professionalism
- Strong organizational, multitasking, and time management skills
- Proficiency in Microsoft Office and CRM systems
- Ability to work independently and collaboratively
- Positive attitude and commitment to customer satisfaction
Full Job Posting
Job Overview
- Seeking dedicated, empathetic, customer focused Customer Care Executive
- Voice of the brand, delivering exceptional service across channels
- Ideal candidate passionate about helping others, thrives in fast paced environment
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and in person
- Provide accurate, valid, and complete information using appropriate tools
- Handle customer concerns and complaints with empathy, professionalism, and efficiency
- Follow up on customer interactions to ensure timely resolution and satisfaction
- Maintain accurate records of customer interactions, transactions, feedback, and actions taken
- Collaborate with internal departments to resolve issues and improve service delivery
- Identify and escalate priority issues to appropriate teams when necessary
- Contribute to continuous improvement initiatives aimed at enhancing customer experience and service quality
- Stay up to date with company products, services, policies, and procedures
- Meet individual and team performance targets related to service quality, productivity, and customer satisfaction
Qualifications & Requirements
- Bachelor's degree in Communications, Business Administration, or related field
- 2–5 years of experience in customer service, customer care, or client support roles
- Excellent verbal and written communication skills in both Arabic and English
- Strong problem solving abilities with a customer centric and solution oriented approach
- Ability to handle challenging situations and difficult customers with patience and professionalism
- Strong organizational, multitasking, and time management skills
- Proficiency in Microsoft Office applications and CRM systems
- Ability to work independently and collaboratively in a dynamic environment
- Positive attitude, adaptability, and strong commitment to customer satisfaction
What We Offer
- Opportunity to work within a dynamic and collaborative environment
- Professional development and career growth opportunities
- Exposure to a diverse customer base and premium real estate projects
- A supportive culture focused on excellence and continuous improvement
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