Customer Care Agent (UAE Nationals only)
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Key skills for this role
About the Role
KONE is hiring a UAE National Customer Care Agent to handle inbound and outbound calls, manage service requests, and coordinate with technicians. Requires a Bachelor's degree, fluency in Arabic and English, and strong communication skills.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Manage service requests, callouts, and customer inquiries
- Support customers during emergency and safety related situations with empathy and confidence
- Coordinate with technicians and internal teams to ensure timely resolution of customer issues
- Follow up on open cases and maintain accurate records
- Support customer satisfaction surveys and service improvement initiatives
Requirements
- UAE National (Family Book holder)
- Bachelor's degree or equivalent qualification
- Strong communication skills in Arabic and English
- Proficient in Microsoft Office and general IT systems
- Previous customer service experience is an advantage
Full Job Posting
Job Overview
- Join KONE, a Top Employer in the UAE, as a Customer Care Agent. We are looking for a motivated UAE National to join our Customer Service team.
What You'll Do
- Handle inbound and outbound customer calls professionally and efficiently.
- Manage service requests, callouts, and customer inquiries.
- Support customers during emergency and safety related situations with empathy and confidence.
- Coordinate with technicians and internal teams to ensure timely resolution of customer issues.
- Follow up on open cases and maintain accurate records.
- Support customer satisfaction surveys and service improvement initiatives.
What We're Looking For
- UAE National (Family Book holder).
- Bachelor's degree or equivalent qualification.
- Strong communication skills in Arabic and English.
- Customer focused mindset with excellent interpersonal skills.
- Proficient in Microsoft Office and general IT systems.
- Organized, detail oriented, and able to perform well in a fast paced environment.
- Previous customer service experience is an advantage.
Why Join KONE?
- Certified Top Employer in the UAE.
- Structured learning and development opportunities.
- Inclusive and supportive work culture.
- Opportunity to build a long term career with a global industry leader.
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