Customer Care Agent (Arabic Speaker)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Title: Care Contact Center Agent Department: Care Department Reports To: Care Department Manager Location: Office-Based Working Hours: Full-Time ### Job Purpose The Care Contact Center Agent handles customer communication across different channels including calls, emails, social media, Google Chat, and reviews.
Key Skills for This Role
Full Job Posting
Job Purpose
The Care Contact Center Agent handles customer communication across different channels including calls, emails, social media, Google Chat, and reviews.
The role focuses on providing excellent customer service, resolving complaints, maintaining brand standards, and ensuring customer satisfaction.
Key Responsibilities
- Handle incoming customer calls, inquiries, and complaints professionally.
- Make outbound calls for customer support, follow-ups, and feedback.
- Respond to emails, social media messages, Google Chat, and online reviews promptly.
- Maintain and update Google listings and online platforms.
- Manage customer orders and reservations.
- Handle customer complaints calmly and professionally, aiming for quick resolution.
- Record and categorize customer inquiries and complaints accurately.
- Escalate complex issues to the relevant department when needed.
- Follow up on pending customer concerns until resolved.
- Coordinate PR invites and support special events.
- Respond professionally during crisis situations, including negative comments or viral content.
- Send marketing messages and customer updates when required.
- Provide personalized service to VIP guests and ensure a smooth customer experience.
- Participate in brand immersion activities and guest journey assessments.
- Provide feedback to improve customer experience and operations.
- Meet department and individual KPIs.
Soft Skills
- Customer-focused with a positive attitude.
- Strong problem-solving and communication skills.
- Ability to stay calm and professional under pressure.
- Team player with good coordination skills.
- Flexible, proactive, and willing to learn.
- Open to feedback and continuous improvement.
Requirements
- Flexible to work shifts, weekends, public holidays, and overnight schedules.
- Highly motivated and able to handle challenges.
- Organized, punctual, and able to multitask.
- Tech-savvy and comfortable using digital platforms.
- Previous contact center experience, preferably in the GCC.
- Fluent in Arabic and English, both spoken and written.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Independent food company
Supply Chain Manager
, KSA
The Independent Food Company seeks a Supply Chain Manager to oversee end-to-end supply chain operations including procurement, inventory, warehousing, and logistics. The role requires a Bachelor's degree and 5-8+ years o
Creative Brand Manager
Dubai, UAE
Independent Food Company is seeking a Creative Brand Manager for its brand 'Somewhere' in Dubai. This design-led role owns the visual identity and creative direction across all channels. Requires a degree in graphic desi
Influencer Marketing Specialist
الرياض, KSA
The Independent Food Company is seeking an Influencer Marketing Specialist to plan and execute influencer campaigns for its portfolio of food brands. The role involves identifying influencers, managing partnerships, and
Brand Executive
Dubai, UAE
The Independent Food Company seeks a Brand Executive to act as the primary link between the organization and external design partners. The role involves managing design projects, coordinating feedback, and protecting int
Assistant Restaurant Manager
, KSA
The Independent Food Company seeks an Assistant Restaurant Manager to support daily operations, supervise staff, ensure customer service, and achieve sales goals. The role requires experience in restaurant management, st
Operations Supervisor (Healthy Concept)
, UAE
We are seeking a Senior Operations Supervisor to oversee daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, and brand compliance. The role involves supervising teams,
Global Talent Acquisition Manager
Dubai, UAE
Independent Food Company is home to some of the region's most recognised hospitality concepts, including SALT, Somewhere, Parker's, Shalwa, Somewhere, and Public. We are a fast-growing organisation with an expanding port
CDP- Sushi
Dubai, UAE
Job Title: Chef de Partie – Sushi Department: Kitchen Operations Reports To: Sous Chef / Head Chef ### Job Purpose: The CDP – Sushi is responsible for preparing high-quality sushi dishes, maintaining food safety standard
Supply Chain Manager
, KSA
Creative Brand Manager
Dubai, UAE
Influencer Marketing Specialist
الرياض, KSA
Brand Executive
Dubai, UAE
Assistant Restaurant Manager
, KSA
Operations Supervisor (Healthy Concept)
, UAE
Global Talent Acquisition Manager
Dubai, UAE
CDP- Sushi
Dubai, UAE