Operations Supervisor (Healthy Concept)
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Key skills for this role
About the Role
We are seeking a Senior Operations Supervisor to oversee daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, and brand compliance.
Key Skills for This Role
Responsibilities
- Supervise and support operations across multiple outlets to ensure smooth daily functioning
- Ensure all outlets comply with company policies, SOPs, and brand standards
- Conduct regular site visits, operational audits, and performance checks
- Identify operational gaps and implement corrective actions
- Guide and support Team Leaders and Operations Lead in daily operations
- Ensure proper staffing, scheduling, and deployment across locations
- Support onboarding and on the job training for new team members
- Act as a point of escalation for operational issues
- Support pre opening activities including readiness checks, staffing, and training
- Coordinate with cross functional teams during store launch phases
- Oversee operational planning and execution for events and pop ups
- Monitor KPIs, service quality, cost control, and productivity
Requirements
- Bachelor's degree in Hospitality, Business Management, or a related field (preferred)
- Minimum 4–6 years of operations experience in hospitality, retail, or F&B
- Proven experience managing multiple outlets
- Strong exposure to new store openings and events
- Knowledge of operational SOPs, food safety, and health & safety standards
- Strong leadership and people management skills
- Excellent operational planning and execution abilities
- Problem solving and decision making mindset
- Ability to work under pressure and manage multiple priorities
- Strong communication and stakeholder management skills
- Flexible and willing to work across locations and schedules
Full Job Posting
Job Summary
- The Senior Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events.
- This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence.
Key Responsibilities
- Supervise and support operations across multiple outlets to ensure smooth daily functioning
- Ensure all outlets comply with company policies, SOPs, and brand standards
- Conduct regular site visits, operational audits, and performance checks
- Identify operational gaps and implement corrective actions
- Guide and support Team Leaders and Operations Lead in daily operations
- Ensure proper staffing, scheduling, and deployment across locations
- Support onboarding and on the job training for new team members
- Act as a point of escalation for operational issues
- Support pre opening activities including readiness checks, staffing, and training
- Coordinate with cross functional teams during store launch phases
- Oversee operational planning and execution for events and pop ups
- Monitor KPIs, service quality, cost control, and productivity
Qualifications & Experience
- Bachelor's degree in Hospitality, Business Management, or a related field (preferred)
- Minimum 4–6 years of operations experience in hospitality, retail, or F&B
- Proven experience managing multiple outlets
- Strong exposure to new store openings and events
- Knowledge of operational SOPs, food safety, and health & safety standards
Skills & Competencies
- Strong leadership and people management skills
- Excellent operational planning and execution abilities
- Problem solving and decision making mindset
- Ability to work under pressure and manage multiple priorities
- Strong communication and stakeholder management skills
- Flexible and willing to work across locations and schedules
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