Customer Care Advisor - Dubai (UAE Nationals Only)
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Key skills for this role
About the Role
Emirates NBD is hiring a Customer Care Advisor (UAE Nationals only) to provide exceptional customer service, address inquiries, promote banking products, and ensure satisfaction. Requires a bachelor's degree, interpersonal skills, and 0-5 years experience.
Key Skills for This Role
Responsibilities
- Provide excellent customer service by assisting customers with inquiries, transactions, and problem resolution
- Educate customers about banking products and services to meet their financial needs
- Identify sales opportunities and cross sell banking products such as loans, credit cards, and investment accounts
- Resolve customer complaints and issues in a timely and professional manner
- Adhere to banking regulations and procedures to ensure compliance and security
- Maintain a clean and organized work environment within the branch
- Collaborate with other team members to achieve branch goals and objectives
- Participate in training and development programs
Requirements
- Bachelor's degree or equivalent (any specialization)
- General awareness of banking segment
- Excellent interpersonal skills
- Attention to detail
- Problem solving skills
- 0 to 5 years experience
- UAE National only
Full Job Posting
Company Overview
- Emirates NBD is a market leader across the MENAT region with a presence in 13 countries, serving over 9 million customers.
- It is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion.
- The bank offers a range of banking products and services including retail, corporate, Islamic, investment, private banking, and more.
Job Overview
- As a Customer Care Advisor, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction.
- The objective is to improve customer profitability and loyalty to the bank.
Key Responsibilities
- Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
- Educating customers about banking products and services to meet their financial needs.
- Identifying sales opportunities and cross selling banking products, such as loans, credit cards, and investment accounts.
- Resolving customer complaints and issues in a timely and professional manner.
- Adhering to banking regulations and procedures to ensure compliance and security.
- Maintaining a clean and organized work environment within the branch.
- Collaborating with other team members to achieve branch goals and objectives.
- Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
- Upholding a high standard of professionalism and integrity in all interactions.
Skills and Experience
- Hold a bachelor's degree or equivalent (any specialization).
- General awareness of banking segment.
- Excellent interpersonal skills.
- Attention to detail.
- Problem solving.
- From 0 to 5 years experience.
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