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CRM / Helpdesk
Egis
Riyadh, KSA
Full-time
Onsite
Discovered 1 weeks ago
CRM implementationHelpdesk operationsProject managementSalesforceMicrosoft DynamicsHubSpot
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Role Overview
Egis is seeking a CRM / Helpdesk PMO professional to join its team in Riyadh, Saudi Arabia.
The role combines project management, CRM systems knowledge, and helpdesk operations expertise to improve organizational efficiency and customer service delivery.
Key Skills for This Role
CRM implementationHelpdesk operationsProject managementSalesforceMicrosoft DynamicsHubSpot
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About Egis
Egis operates in architecture, consulting, construction engineering, mobility services, and intelligent infrastructure and building development.
Egis operates in 100 countries and serves clients through a global workforce and regional Middle East operations.
Job Description
Egis is seeking a CRM / Helpdesk PMO professional to join its team in Riyadh, Saudi Arabia.
The role combines project management, CRM systems knowledge, and helpdesk operations expertise to improve organizational efficiency and customer service delivery.
Core Responsibilities
- Oversee CRM implementation, optimization, and enhancement projects from initiation to completion.
- Lead helpdesk transformation initiatives focused on service delivery and customer satisfaction.
- Manage schedules, budgets, resource allocation, KPIs, project reporting, risks, and mitigation strategies.
- Coordinate IT, customer service, business stakeholders, vendors, and third-party integrations.
- Analyze processes, facilitate change management, and support adoption of new systems and processes.
- Support end-user training on CRM and helpdesk systems.
Qualifications
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