CRM Help Desk Executive (Arabic Speaker)
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Key skills for this role
Role Overview
Object 1 is seeking a CRM Help Desk Executive to join its team in Dubai due to fast growth and new project launches.
Key Skills for This Role
Full Job Posting
Role Overview
Object 1 is seeking a CRM Help Desk Executive to join its team in Dubai due to fast growth and new project launches.
Key Responsibilities
- Welcome and professionally assist clients and visitors at the front desk.
- Manage incoming calls, messages, and client inquiries.
- Maintain accurate client information in the CRM system.
- Register and track client requests, follow-ups, and interactions.
- Coordinate appointments, meetings, and client visits.
- Communicate with clients and provide timely assistance.
- Coordinate with Sales, Handover, and other departments to support client service.
- Follow up with clients and ensure inquiries are resolved efficiently.
- Prepare and maintain CRM reports and records.
- Handle administrative and front-desk tasks as required.
- Represent the company in a professional, welcoming, and service-oriented manner.
Requirements
- Previous experience in CRM, help desk, customer service, reception, or a similar role.
- Excellent communication and interpersonal skills.
- Strong customer-service mindset and professional appearance.
- Good organizational and time-management skills.
- Ability to multitask and handle several requests simultaneously.
- Confident use of MS Office and CRM systems.
- Fluent English and Arabic are required.
- Knowledge of Russian is an advantage.
- UAE real estate experience is a plus.
- A proactive, responsible, and detail-oriented approach to work is expected.
What We Provide
- Competitive salary according to market conditions.
- Official employment under UAE Labor Law.
- Employment visa and medical insurance.
- Modern office and friendly work environment.
Workplace
- The position is based in Dubai and requires physical presence at the workplace.
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