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CRM Help Desk Executive (Arabic Speaker)

Object 1 Real Estate
Dubai, UAE
Full-time
Onsite
Discovered 3 weeks ago
CRM administrationHelp desk supportCustomer serviceFront-desk operationsMS OfficeClient inquiry management
Free

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CRM administrationHelp desk supportCustomer service
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Role Overview

Object 1 is seeking a CRM Help Desk Executive to join its team in Dubai due to fast growth and new project launches.

Key Responsibilities

  • Welcome and professionally assist clients and visitors at the front desk.
  • Manage incoming calls, messages, and client inquiries.
  • Maintain accurate client information in the CRM system.
  • Register and track client requests, follow-ups, and interactions.
  • Coordinate appointments, meetings, and client visits.
  • Communicate with clients and provide timely assistance.
  • Coordinate with Sales, Handover, and other departments to support client service.
  • Follow up with clients and ensure inquiries are resolved efficiently.
  • Prepare and maintain CRM reports and records.
  • Handle administrative and front-desk tasks as required.
  • Represent the company in a professional, welcoming, and service-oriented manner.

Requirements

  • Previous experience in CRM, help desk, customer service, reception, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong customer-service mindset and professional appearance.
  • Good organizational and time-management skills.
  • Ability to multitask and handle several requests simultaneously.
  • Confident use of MS Office and CRM systems.
  • Fluent English and Arabic are required.
  • Knowledge of Russian is an advantage.
  • UAE real estate experience is a plus.
  • A proactive, responsible, and detail-oriented approach to work is expected.

What We Provide

  • Competitive salary according to market conditions.
  • Official employment under UAE Labor Law.
  • Employment visa and medical insurance.
  • Modern office and friendly work environment.

Workplace

  • The position is based in Dubai and requires physical presence at the workplace.

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