CRM Executive
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About the Role
We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after\-sales operations through effective communication, customer follow\-up, and complaint handling the role focuses on delivering an excellent customer experience while maintaining long\-term customer loyalty and supporting dealership business growth. **Responsibilities:** * Maintain positive
Key Skills for This Role
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Overview
We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after-sales operations through effective communication, customer follow-up, and complaint handling the role focuses on delivering an excellent customer experience while maintaining long-term customer loyalty and supporting dealership business growth.
Responsibilities
- Maintain positive and professional relationships with customers.
- Ensure high levels of customer satisfaction throughout the customer journey.
- Serve as the primary point of contact for customer feedback and concerns.
- Build long-term customer engagement and loyalty.
- Conduct follow-up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery.
- Ensure customers are satisfied with dealership services.
- Record customer feedback and follow-up results.
- Maintain and update customer information.
- Ensure customer records are accurate, complete, and updated regularly.
- Generate customer activity reports and performance reports.
- Monitor lead management and customer interaction history.
- Receive and document customer complaints professionally.
- Escalate critical complaints to management when necessary.
- Follow up until the issue is fully resolved and customer satisfaction is achieved.
- Analyze customer feedback and identify improvement opportunities.
- Support implementation of customer experience improvement initiatives.
- Coordinate customer campaigns, promotions, and service reminders.
- Support sales teams with customer lead follow-up.
- Prepare daily, weekly, and monthly CRM reports.
- Track customer satisfaction KPIs and complaint trends.
- Provide recommendations to improve customer experience.
Qualifications
- Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service, or related field.
- Minimum 2–4 years of experience in CRM, customer service, or automotive dealership operations.
- Knowledge of automotive sales and after-sales operations is an advantage.
- Pay: AED4,500.00 - AED6,000.00 per month
Language
- Arabic (Required)
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