CRM Officer
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Key skills for this role
About the Role
Futures Trans Motors seeks a CRM Officer to manage customer relationships, improve satisfaction and retention, and support sales and after-sales operations. Requires 2-4 years of CRM or customer service experience, preferably in automotive dealership operations.
Key Skills for This Role
Responsibilities
- Maintain positive and professional relationships with customers
- Ensure high levels of customer satisfaction throughout the customer journey
- Serve as the primary point of contact for customer feedback and concerns
- Build long term customer engagement and loyalty
- Conduct follow up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery
- Record customer feedback and follow up results
- Maintain and update customer information
- Generate customer activity reports and performance reports
- Monitor lead management and customer interaction history
- Receive and document customer complaints professionally
- Escalate critical complaints to management when necessary
- Follow up until the issue is fully resolved and customer satisfaction is achieved
Requirements
- Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service, or related field
- Minimum 2–4 years of experience in CRM, customer service, or automotive dealership operations
- Knowledge of automotive sales and after sales operations is an advantage
Full Job Posting
Role Overview
- We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after sales operations through effective communication, customer follow up, and complaint handling.
- The role focuses on delivering an excellent customer experience while maintaining long term customer loyalty and supporting dealership business growth.
Responsibilities
- Maintain positive and professional relationships with customers.
- Ensure high levels of customer satisfaction throughout the customer journey.
- Serve as the primary point of contact for customer feedback and concerns.
- Build long term customer engagement and loyalty.
- Conduct follow up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery.
- Ensure customers are satisfied with dealership services.
- Record customer feedback and follow up results.
- Maintain and update customer information.
- Ensure customer records are accurate, complete, and updated regularly.
- Generate customer activity reports and performance reports.
- Monitor lead management and customer interaction history.
- Receive and document customer complaints professionally.
Qualifications
- Bachelor’s degree or Diploma in Business Administration, Marketing, Customer Service, or related field.
- Minimum 2–4 years of experience in CRM, customer service, or automotive dealership operations.
- Knowledge of automotive sales and after sales operations is an advantage.
Pay
- AED 4,000.00 AED 6,000.00 per month
Work Location
- In person
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