Coordinator - Dispute Resolution Hearing Centre

Overview

Operational Responsibilities

• Coordinate the Centre’s administrative services, including preparation of correspondence, strategy reports and other documents required for the operations of the Centre.
• Provide information on the Centre’s facilities and resources to stakeholders, including legal practitioners, arbitrators, government agencies and the public.
• Provide high calibre support and concierge services to the Centre’s clients and stakeholders.
• Assume overall responsibility for the facilities and equipment necessary for the smooth and efficient operations of the Centre, and particularly to ensure a high quality of hearing services for parties conducting hearings at the Centre.
• In consultation with the Client Relations Manager, coordinate with MarComms regarding the planning and management of all events or other marketing initiatives launched by the Centre.
• Facilitate procurement, accounts and general services needs and requirements of the Centre.
• Update the Centre’s website content and identify areas of improvement and enhancement of the content and design of the website.
• Provide comprehensive support for the Client Relations Manager to ensure excellent service in relation to business development activities.
• Draft and manage the Centre’s hearing quotations including liaising with service partners (for example, transcript and hearing bundles) to provide all-inclusive quotations to clients.
• Work closely with the Chief Executive of ADGM Courts and the Registry Coordinator, to coordinate events and other projects for the Courts team.
• Collaborate with the Registry Coordinator on administrative tasks to support the high volume caseload being managed by the Courts Registry team, and provide support during leave.
• When necessary, provide high level support for the staff of the ICC Court Case Management Office.

• Information Security Related

• Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
• Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.

Work Experience

• Minimum 6-8 years’ administrative experience in a senior administrative role in a law firm, in-house legal section or other organisation with client facing responsibilities.
• Strong organisational skills to successfully support the Client Relations Manager and effectively contribute to strategic and operational activities.
• Strong customer service skills with a demonstrated ability to manage client problems or issues.
• Strong communication and inter-personal skills, including confidence to liaise with lawyers, ADGM senior management and government employees.
• Strong IT skills, including working with document management systems and devising improvements to digital service delivery.
• Excellent skills in: organisation, research, analysis, problem solving; and time management.
• Advanced skills in drafting documents, reports, correspondence and other written material for submission to clients and senior management.
• High level observance of confidentiality, judgment, tact and discretion.
• Fluent in English.

Desirable

• Previous experience in the UAE.