Controller-Rooms
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Key skills for this role
About the Role
W Hotels is hiring a Rooms Controller for their Riyadh property. The role involves assigning rooms, coordinating check-ins/outs, handling reservations, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Assign room according to guest request and preferences whenever possible
- Pre register designated guests and prepare key packets
- Organize and coordinate check in/pre registration procedures for arriving groups
- Review, track, and accommodate requests for room/check out changes when possible
- Confirm reservations and cancellations
- Review out of order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- Set up/process all guest check ins/check outs
- Activate room keys and secure valid payment
- Identify any over commitments and perform duplicate reservation checks
- Run daily reports and follow up with guests to ensure satisfaction
Requirements
- Less than 1 year related work experience
Full Job Posting
Additional Information
- Job Number: 26071481
- Job Category: Rooms & Guest Services Operations
- Location: Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Responsibilities
- Asignar la habitación según la solicitud y las preferencias del cliente, siempre que sea posible.
- Registrar previamente a los huéspedes seleccionados y preparar los paquetes de llaves.
- Organizar y coordinar los procedimientos de ingresos y registros previos para los grupos que van llegando.
- Examinar, hacer un seguimiento y atender las solicitudes de cambio de habitación o de fechas de partida cuando sea posible; comunicar el estado al personal correspondiente.
- Confirmar las reservaciones y cancelaciones.
- Examinar diariamente las habitaciones fuera de servicio.
- Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan.
- Verificar y reajustar la facturación para los huéspedes.
- Archivar el papeleo o la documentación de los huéspedes.
- Organizar y procesar todos los registros de ingreso y salida de los huéspedes.
- Activar las llaves de las habitaciones.
- Obtener pagos válidos.
Desired Skills
- Educación: No se requiere título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General.
- Experiencia laboral afín: Menos de 1 año de experiencia laboral afín.
- Experiencia como supervisor: No se requiere experiencia como supervisor.
- Licencia o certificación: Ninguna.
About W Hotels
- La misión de W Hotels es despertar la curiosidad y expandir mundos.
- Somos un lugar para disfrutar de la vida.
- El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes.
- Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.
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