Controller-Rooms
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Key skills for this role
About the Role
W Hotels is hiring a Rooms Controller for their Riyadh property. The role involves assigning rooms, coordinating check-ins/outs, handling reservations, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Assign room according to guest request and preferences whenever possible
- Pre register designated guests and prepare key packets
- Organize and coordinate check in/pre registration procedures for arriving groups
- Review, track, and accommodate requests for room/check out changes when possible
- Confirm reservations and cancellations
- Review out of order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- Set up/process all guest check ins/check outs
- Activate room keys and secure valid payment
- Identify any over commitments and perform duplicate reservation checks
- Run daily reports and follow up with guests to ensure satisfaction
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
Full Job Posting
Additional Information
- Job Number: 26071481
- Job Category: Rooms & Guest Services Operations
- Location: Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Position Summary
- Assign room according to guest request and preferences whenever possible.
- Pre register designated guests and prepare key packets.
- Organize and coordinate check in/pre registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check out changes when possible; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out of order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check ins/check outs.
- Activate room keys.
- Secure valid payment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About W Hotels
- Wホテルのミッションは「好奇心に火をつけ、世界を広げる」ことです。
- 私たちが提供するのは人生を経験する場所です。
- 「お望みのものを、お望みのときに」が私たちの文化であり、お客様の情熱を実現するためのサービス哲学です。
- Ｗホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。
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