Contact Centre Advisor

What We Are Looking For

Responsibilities

• Deliver excellent customer service and ensure a positive customer experience across all customer interactions
• Handle inbound and outbound customer contacts professionally, efficiently, and in line with company procedures
• Accurately process customer orders, requests, and inquiries according to local operating procedures
• Resolve customer queries within agreed timelines and provide regular updates on progress when required
• Escalate complex issues, complaints, or situations requiring special attention to the Contact Centre Team Leader
• Manage customer complaints in a calm, professional, and solution-oriented manner
• Maintain accurate records of all customer interactions and activities within company systems
• Ensure compliance with data protection, confidentiality, GDPR, and information governance requirements
• Continuously develop product, process, and system knowledge to provide high-quality support
• Meet individual productivity, quality, and service level targets while maintaining attention to detail
• Collaborate effectively with colleagues and contribute positively to team goals and performance
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Requirements

• Up to 2 years of experience in a Contact Centre, Customer Service, Customer Support, Order Processing, or similar customer-facing environment