Senior Technician, Pharmacy Support & Operations

Responsibilities

• Assist Pharmacy Manager in the day-to-day management of workload
• Collaborate with Pharmacists and Pharmacy Assistants to fulfill prescription orders
• Work independently on labeling and filling/refilling prescriptions
• Perform an independent double check for repeat prescription release
• Verify that customer receives correct prescription(s);
• Identify potential therapeutic issues and seek the Pharmacist’s therapeutic check
• Work collaboratively with Innomar and ABSG Patient Programs in fulfilling pharmacy responsibilities;
• Prepare/review and process billings, claims, disbursements and related documents
• Assist patients who are picking up prescriptions;
• Enter prescriptions into the computer; retrieve and/or correct data in computer
• Screen calls and gather relevant information for Pharmacist
• Order, maintain and prepare inventory of medication
• Review invoices or other documentation
• Pack and ship prescription orders
• Receive and maintain accurate inventory
• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual
• obligations
• The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in
• the Quality Assurance Process on a regular basis, as part of their continuing education
• The Registered Pharmacy Technician will also be assigned other duties and tasks as required from time to time

Certifications

Skills and Knowledge

• Two or more years of related pharmacy experience;
• Strong proficiency in Kroll required
• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Bilingualism, French/English is an asset

Minimum Skills, Knowledge, and Ability Requirements

• Excellent knowledge of pharmacy operations
• Working knowledge of pharmaceutical industry and drug distribution practices
• Demonstrated excellence in customer service
• Business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal skills to work within a multi-disciplinary team
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills to resolve issues effectively and efficiently
• Ability to work independently with minimal supervision
• Excellent time management skills
• Organized, with the ability to multi-task and maintain accuracy
• Meticulous attention to detail
• As part of your job duties, you may be required to lift up to 50 lbs.
• Work Environment: The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The noise level in the work environment is generally quiet.

Physical Requirements

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. 1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. 2. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 3. 75% or more time is spent looking directly at a computer. 4. Associate is frequently required to stand, walk (or otherwise be mobile). 5. Ability to deal with stressful situations as they arise.

Experience and Educational Requirements

• High School Diploma/GED or equivalent experience required.
• Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred
• 3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required
• Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.

What Cencora offers

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