Analyst, Contract & Billing

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Enters and maintains contract, pricing, customer, and billing-related data in designated systems to enable accurate setup, invoicing, and downstream reporting. Reviews contract terms, pricing conditions, effective dates, billing rules, and supporting documentation for completeness, consistency, and alignment to approved requirements. Resolves contract and billing discrepancies by researching transaction history, source documents, and system records, identifying root causes, and documenting findings and corrections. Coordinates with internal stakeholders such as contracts, pricing, sales, finance, billing, and operations to confirm requirements, align on actions, and close issues within defined timelines. Maintains organized contract files, approval records, trackers, and audit-ready documentation to preserve compliance, version control, and timely retrieval. Prepares recurring and ad hoc reports on discrepancy trends, billing exceptions, contract status, and pricing updates to enable operational oversight and informed decision-making. Applies established controls, workflows, and documentation standards and implements approved updates to master data, templates, or procedures to reduce billing errors and revenue leakage.

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2 to 5 years of experience in Legal Billing, Finance Operations, Shared Services, Accounts Payable, Billing Operations, or Invoice Management.

Hands-on experience in financial transaction processing, invoice validation, payment tracking, reconciliations, and financial reporting.

Strong knowledge of eBilling platforms such as CounselLink, Legal Tracker, Brightflag, Serengeti, TeamConnect, or similar systems.

Experience working in global billing environments, supporting multiple countries, currencies, and jurisdictional requirements.

Exposure to ERP systems such as SAP, Oracle, Workday, PeopleSoft, or Microsoft Dynamics.

Familiarity with data analytics and reporting tools including Power BI, Tableau, Excel (Advanced), SQL, or dashboarding platforms.

Responsible for providing invoice status updates, investigating billing discrepancies, and supporting payment issue resolution.

Strong stakeholder management skills with regular coordination across Accounts Payable (AP), Finance, Legal Operations, Law Firms, and Internal Business Teams.

Excellent communication, problem-solving, and process improvement capabilities

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Operations & Process Management

Data Analysis & Reporting

Accuracy & Attention to Detail

Stakeholder Coordination

Problem Solving & Improvement

Global Operations Support

Invoice Processing Time

Billing Accuracy

Backlog Management

Compliance Adherence

Reporting Quality

Process Improvement Contribution

Global stakeholder engagement

Multi-time zone collaboration

Structured onboarding

Compliance-driven environment

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.