Consultant, Microsoft Dynamics 365
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Key skills for this role
About the Role
MNP Digital seeks a Consultant to configure and implement Microsoft Dynamics 365 CRM solutions (Sales, Customer Insight, Services). The role involves analyzing business requirements, designing solutions, documenting configurations, providing end-user training, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Analyze business requirements and help design solutions that leverage D365 Customer Insights capabilities
- Configure D365 applications to meet specific business needs
- Create detailed documentation of the solution design and configuration
- Provide on site support (when required) and assistance throughout the delivery and go live phases
- Help deliver end user training to clients and colleagues
- Act as a trusted solution delivery consultant to clients, by configuring D365 Customer Insights
- Work closely with clients to gather requirements, determine expectations, and finalize deliverables
- Ensure quality project delivery and manage tasks effectively
- Collaborate with cross functional teams, including developers, analysts, and other consultants
- Demonstrate excellent communication skills to convey concepts to clients and team members
- Identify assignment conflicts or issues and communicate to engagement Partner
- Develop a thorough understanding of MNP’s services, businesses, and industry
Requirements
- Experience with Microsoft Dynamics 365 Customer Insights and related modules such as Sales and Customer Service
- Proficiency in configuring D365 applications
- Good understanding of data integration and migration processes
- Proven ability to gather and document functional requirements and perform gap/fit analysis
- Good foundational consulting skills, including analytical know how, problem solving, and team participation
- Capable of delivering software solutions and functional configuration
- Ability to help deliver solution design decisions and create comprehensive solution documentation
- Awareness of scope management and change control processes
- Strong written and verbal communication skills
- Capable of delivering end user training and creating training materials
- Ability to explain solutions to stakeholders in a clear and concise manner
- Relevant certifications in Microsoft Dynamics 365 or related fields are highly desirable
Full Job Posting
Overview
- MNP Digital is seeking a Consultant, Microsoft Dynamics 365 to join our Digital Solutions team.
- This role involves configuration and implementation of solutions using D365 CRM Model Apps (Sales, Customer Insight (Marketing) and Services).
- Requires a good understanding of business processes, data analysis, and the ability to develop and integrate solutions that enhance operational efficiency and drive digital transformation.
Performance Expectations
- Analyze business requirements and help design solutions that leverage D365 Customer Insights capabilities.
- Configure D365 applications to meet specific business needs.
- Create detailed documentation of the solution design and configuration.
- Provide on site support (when required) and assistance throughout the delivery and go live phases of the project.
- Help deliver end user training to clients and colleagues.
- Act as a trusted solution delivery consultant to clients, by configuring D365 Customer Insights.
- Work closely with clients to gather requirements, determine expectations, and finalize deliverables.
- Ensure quality project delivery and manage their task effectively.
- Collaborate with cross functional teams, including developers, analysts, and other consultants.
- Demonstrate excellent communication skills, both written and verbal, to effectively convey concepts to clients and team members.
- Knowledge and experience with Microsoft Copilot for Sales, and Service (AI) is an asset.
- Knowledge and experience with configuring Copilots (AI) using Copilot Studio is also an asset.
Skills and Experience
- Experience with Microsoft Dynamics 365 Customer Insights and related modules such as Sales and Customer Service.
- Proficiency in configuring D365 applications.
- Good understanding of data integration and migration processes.
- Proven ability to gather and document functional requirements and perform gap/fit analysis.
- Good foundational consulting skills, including analytical know how, problem solving, and team participation.
- Capable of delivering software solutions and functional configuration.
- Ability to help deliver solution design decisions and create comprehensive solution documentation.
- Awareness of scope management and change control processes.
- Strong written and verbal communication skills.
- Capable of delivering end user training and creating training materials.
- Ability to explain solutions to stakeholders in a clear and concise manner.
- Relevant certifications in Microsoft Dynamics 365 or related fields are highly desirable.
MyRewards@MNP
- Generous base pay, vacation time, 4 paid personal days, group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, flexible ‘Dress For Your
- Hiring range of CAD 70,000 to CAD 85,000 based on experience.
Workplace
- We embrace a work from office culture. You will be required to work in the office 5 days per week.
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